Sharon Williams
Ocala
Summary
Strategic Health & Wellness Program Manager and ICF-Certified Professional Coach (PCC – in progress) with a proven record of elevating client experience, optimizing program performance, and strengthening organizational effectiveness across health promotion, Medicare education, human resources, and office operations. Expert in designing and delivering wellness initiatives that integrate behavioral science, mindfulness, and evidence-based coaching to drive improved health outcomes, engagement, and retention.
Overview
23
23
years of professional experience
5
5
Certifications
Work History
ACA Insurance Agent (Contract)
Results-CX
08.2025 - Current
- Assisted diverse populations with ACA enrollment, plan selection, and subsidy eligibility.
- Provided remote support through inbound calls and chats, maintaining high empathy and accuracy.
- Educated clients on benefits, deductibles, networks, and preventive care.
- Ensured compliance with federal and state marketplace requirements.
- Achieved high customer satisfaction and call-quality performance.
Tax Expert (Contract)
Intuit TurboTax via Adecco
01.2024 - 04.2024
- Delivered client-centered virtual support and coaching to enhance user confidence in financial decision-making.
Medicare Consultant
GO Health
06.2021 - 09.2022
- Educated over 200 clients on Medicare Advantage, Part D, and Supplement plans, ensuring informed decision-making.
- Customized solutions for DSNP and special enrollment populations, achieving 98% satisfaction ratings.
- Maintained full CMS compliance and consistently exceeded sales and retention benchmarks.
Quality Assurance Analyst / Benefits Consultant
Aon
Maitland
09.2017 - 12.2019
- Conducted detailed audits of benefits transactions to ensure accuracy and compliance with regulatory requirements.
- Supported retirees and employees during open enrollment through personalized benefits education.
- Enhanced communication scripts and training materials to improve QA performance and client satisfaction.
Office Manager
Central Park Condominiums
Orlando
05.2011 - 05.2013
- Managed HR processes, payroll, and resident communications to streamline daily operations.
- Increased efficiency by 15% through workflow optimization and improved team coordination.
Benefits Generalist
CSX Corporation
Jacksonville
11.2002 - 11.2005
- Administered benefits, FMLA, and insurance programs for 1,000+ employees.
- Supported wellness communications and initiatives to drive engagement and health literacy.
Education
Master of Science - Positive Psychology
Life University
Marietta, GA12.2025
Diploma - Medical Administration
Everest University
Orlando, FL01.2010
Bachelor of Science - Business Administration
Jones College
Jacksonville, FL01.2006
Skills
- Health & Wellness Program Design
- ICF-Certified Coaching
- Medicare Education & Plan Navigation
- Client Success & Retention
- Office Management
- Human Resources & Employee Support
- Behavioral Change Strategies
- Wellness Communications
- CMS & HIPAA Compliance
- Training & Development
- Positive Psychology & Mindfulness
- Program Evaluation
- Remote Collaboration
- Stakeholder Engagement
Affiliations
- Merit America
- International Coaching Federation (ICF)
Websites
Accomplishments
• Designed and implemented coaching-based wellness programs improving participant engagement and health outcomes.
• Increased Medicare plan enrollments through education-driven consultation and ethical client advocacy.
• Reduced benefits processing errors by 25% through quality audits and system improvements.
• Working towards ICF PCC credential demonstrating advanced professional coaching mastery and ethical standards.
• Increased Medicare plan enrollments through education-driven consultation and ethical client advocacy.
• Reduced benefits processing errors by 25% through quality audits and system improvements.
• Working towards ICF PCC credential demonstrating advanced professional coaching mastery and ethical standards.
Certification
Life, Health, and Annuity License 215
Timeline
ACA Insurance Agent (Contract)
Results-CX
08.2025 - Current
Tax Expert (Contract)
Intuit TurboTax via Adecco
01.2024 - 04.2024
Medicare Consultant
GO Health
06.2021 - 09.2022
Quality Assurance Analyst / Benefits Consultant
Aon
09.2017 - 12.2019
Office Manager
Central Park Condominiums
05.2011 - 05.2013
Benefits Generalist
CSX Corporation
11.2002 - 11.2005
Master of Science - Positive Psychology
Life University
Diploma - Medical Administration
Everest University
Bachelor of Science - Business Administration
Jones College