Customer Service
Open To Work
Sharon Willis
Volt Workforce Solutions
Katy,TX
Work Preference
Job Search Status:
Open to work
Desired Job Title
Customer Service RepresentativeCustomer Support SpecialistCall Center Representative
Work Type
Full Time
Location Preference
Remote
Minimum Desired Compensation
$18/hr
Important To Me
Work from home optionPaid sick leaveHealthcare benefitsFlexible work hoursWork-life balanceCompany CulturePaid time off
18
years of professional experience
Dynamic Healthcare Customer Service Representative with a proven track record at Volt Workforce Solutions, excelling in HIPAA compliance and problem-solving. Enhanced patient satisfaction through empathetic support and effective issue resolution, achieving increased first-call resolution rates. Strong interpersonal skills fostered lasting client relationships, ensuring seamless access to healthcare services.
Work History
Healthcare Customer Service Representative
10 Years 10 Months- Provided exceptional support to patients and families, addressing inquiries and concerns promptly.
- Assisted in navigating healthcare systems, ensuring seamless access to services and resources.
- Managed patient records using electronic health record (EHR) systems, ensuring data accuracy and confidentiality.
- Collaborated with cross-functional teams to streamline processes and improve customer service experiences.
- Resolved complex customer issues through effective problem-solving techniques, improving patient satisfaction outcomes.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Representative
7 Years 5 Months- Assisted clients in navigating healthcare services and support options.
- Oversaw meticulous documentation of client interactions to ensure data integrity.
- Responded to inquiries, resolving issues promptly to ensure client satisfaction.
- Educated clients on available resources, enhancing their understanding of home health options.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Associate of Science - Business Administration
Skills
HIPAA compliance
Insurance verification
Appointment scheduling
Patient confidentiality
Call center experience
Policy adherence
Empathy and patience
Healthcare industry
Strong interpersonal skills
Record maintenance
Multitasking and organization
Customer service
Problem-solving
Data entry
Quality assurance
Payment processing
Financial procedures adherence
Phone and email etiquette
Registration and admissions
Patient education
Flexible schedule
Timeline
Healthcare Customer Service Representative
Volt Workforce Solutions
09.2015 - 07.2026Read More
Customer Service Representative
Jennings Home Health Care
03.2008 - 08.2015Read More
University of Phoenix
Associate of Science from Business Administration
Read More