Sharon Wofford
Boise,ID
Summary
Accomplished Program Specialist from State Of Idaho, adept in Program Management and fostering proactive mindsets, significantly enhanced the quality of social services. Expert in Microsoft Office and problem-solving, successfully supported 2500 workers, optimizing processes and improving system discrepancies. Demonstrates exceptional attention to detail and a commitment to maintaining high-quality standards. Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Program Specialist - Automated
State Of Idaho
09.1997 - 03.2024
- One of 5 Service Desk Specialists for Health and Welfare. Supporting 2500 workers with Process, Policy and Procedure for Medicaid, Supplemental Nutrition Assistance Program, Temporary Assistance for Idaho Families and Idaho Child Care Program.
- Troubleshoot systems to identify discrepancies with current Processes.
- Excellent verbal and written communication skills.
- Developed and implemented strategies to enhance quality of social services.
Education
High School Diploma -
Canoga Park Senior High School
Canoga Park, CA06.1979
Skills
- Group and individual instruction
- Program Management
- Report Preparation
- Program Optimization
- Staff Development
- Eligibility Determination
- Proactive mindset
- Report creation
- Standard Operating Procedures
- Process Improvements
- Needs analysis
- System enhancement
- Report Generation
- Staff Evaluation
- Microsoft Office
- Problem-Solving
- Attention to Detail
- Maintaining Client Records
- Customer Service
- Data Confidentiality
- Quality Assurance
- Workflow Management
- Medical Records Review
Certification
Certificate of Certified Public Manager, 2004
Timeline
Program Specialist - Automated
State Of Idaho
09.1997 - 03.2024
High School Diploma -
Canoga Park Senior High School
Certificate of Certified Public Manager, 2004
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