Sharon Woods
Natchez,MS
Summary
To obtain a position that will allow me to utilize my experience and knowledge. Creative and well-versed in classroom education and support. Organized and driven to manage file organization and materials to be prepared for daily instruction. Valued for delivering support to special needs students and nurturing development of all students.
Overview
16
16
years of professional experience
Work History
Paraprofessional
Natchez Adams School District
Natchez, MS
01.2019 - Current
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Supported teacher in development of individual learning strategies.
- Maintained positive attitude and affirmatively communicated with each student.
- Contacted parents to discuss student progress and set up meetings.
- Alerted instructor to student behavior or issues requiring intervention.
- Offered student support through special accommodations, extra assistance and assessments.
- Oversaw class of students in absence of instructor.
- Interacted physically and verbally with students throughout each day.
- Administered tests to class and graded papers.
- Maintained classroom equipment and work area to promote safe learning environment and meet mandated requirements.
- Understood and acclimated to teacher's routine to provide classroom coverage.
- Observed students' performance and recorded relevant data to assess progress.
- Worked with students to promote learning and pro-social development.
- Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
- Assisted with communication methods to keep parents informed about child's development and behavioral issues.
Customer Service Representative
Kelly’s Kids
Natchez, MS
08.2015 - 01.2019
- Handled Customer and Sales Rep questions, complaints, order and billing inquiries with the highest degree of courtesy and professionalism to resolve issues with one call/one email
- Follow-up and provide thorough service on issues that cannot be addressed in a single call/email
- Communicated with customers and Sales Reps using web-based tools and demonstrated professional proficiency in typing and grammar
- Handled escalated calls and complaints including issues relating to policy and procedures, compliance, commissions and returns
- Appropriately documented all transactions and pertinent interactions.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Advertising and Promotions Coordinator
Magnolia Bluffs Casino
Natchez, MS
01.2014 - 08.2015
- Coordinates on-site events including tournaments, promotions and prizes including but not limited to the following: staffing/scheduling resources; communication of details to all departments, production and placement of all coupons,posters, signage and invitations
- Use various computer generated tools to track the functions of the events, promotions and functions as well as the Guest
- Service Center
- Greet customers and enroll new customers in the Players Club Program
- Replaces player’s cards and resolves other issues related to Player Card accounts and promotional programs
- Distributes promotional items in accordance with specific promotion guidelines
- Maintains working knowledge of casino including but not limited to hours of operations of casino, restaurants, and other amenities and responds to customer questions regarding the same.
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
- Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.
- Worked closely with clients to identify needs and challenges and provide solution-oriented campaign themes.
- Collected performance data on each promotion to better plan future events.
- Managed day-to-day functions of promotion and marketing departments.
Customer Service Representative
Kelly’s Kids
Natchez, MS
08.2011 - 04.2014
- Handled Customer and Sales Rep questions, complaints, order and billing inquiries with the highest degree of courtesy and professionalism to resolve issues with one call/one email
- Follow-up and provide thorough service on issues that cannot be addressed in a single call/email
- Communicated with customers and Sales Reps using web-based tools and demonstrate professional proficiency in typing and grammar
- Handled escalated calls and complaints including issues relating to policy and procedures, compliance, commissions and returns
- Appropriately documented all transactions and pertinent interactions.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Promptly responded to inquiries and requests from prospective customers.
Collections Clerk
Isle of Capri Casino
Natchez, MS
01.2008 - 01.2011
- Communicated with customers daily to provide and receive information concerning collection requirements
- Contacted agents independent of the casino to meet collection requirements
- Balanced and reconciled financial spreadsheet daily
- Compiled and submitted documentation to both management and other agencies.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
Advertising Coordinator
Isle of Capri Casino
Natchez, MS
01.2006 - 01.2008
- Communicated with the Director on a daily basis
- Researched competitive promotions
- Distributed collateral throughout the property on new promotions and entertainment
- Maintained account of clients
- Maintained upkeep of outdoor signage and hotel marquee
- Designed and implemented images for casinos using Macromedia Fireworks
- Assisted in the production of print advertisement, brochures, website design and content management.
- Created and presented media and advertising packages to prospective customers.
- Maintained promotional calendar and developed communication channels to keep sales associates aware of programs.
- Sent clients estimates of costs for advertising products or services and followed up by phone call or email.
- Helped customers in determining design and layout of sold and spec ads.
- Planned and executed promotions and special events from concept to completion.
Education
No Degree - Early Childhood Education
Copiah Lincoln College
WessonAssociate of Arts - Early Childhood Education
Ashford University
San Diego, CA04.2018
Ph.D. - Thelogy
Hope Bible Institute
Baton Rouge04.2017
Diploma - undefined
South Natchez High School
1983
Skills
- Infinium, Microsoft Office, Microsoft Publisher
- Special education
- Classroom support
- Interdisciplinary team collaboration
- Educational assistance
- Teaching
- Middle School Education
- Social development and integration
Timeline
Paraprofessional
Natchez Adams School District
01.2019 - Current
Customer Service Representative
Kelly’s Kids
08.2015 - 01.2019
Advertising and Promotions Coordinator
Magnolia Bluffs Casino
01.2014 - 08.2015
Customer Service Representative
Kelly’s Kids
08.2011 - 04.2014
Collections Clerk
Isle of Capri Casino
01.2008 - 01.2011
Advertising Coordinator
Isle of Capri Casino
01.2006 - 01.2008
No Degree - Early Childhood Education
Copiah Lincoln College
Associate of Arts - Early Childhood Education
Ashford University
Ph.D. - Thelogy
Hope Bible Institute
Diploma - undefined
South Natchez High School
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