Sharon Young
West Allis
Summary
Dedicated Referral Processing Specialist with over 6 years of experience in training and mentoring staff. Skilled in driving quality control initiatives and enhancing customer satisfaction through effective communication and teamwork.
Overview
32
32
years of professional experience
Work History
Referral Processing Specialist
Aurora at Home
West Allis, WI
03.2020 - Current
- Trained new team members on processing procedures and compliance standards.
- Collaborated with cross-functional teams to ensure alignment on processing objectives and deliverables.
- Implemented quality control measures that increased consistency in processed documentation.
- Mentored junior staff on best practices, fostering a culture of continuous improvement within the department.
- Provided exceptional customer service by resolving inquiries and addressing concerns promptly and professionally.
- Exhibited strong attention to detail when reviewing documents, consistently catching errors before they reached clients or external partners.
- Assisted in the development of training materials for new hires, facilitating a smooth onboarding experience for incoming team members.
- Participated in regular departmental meetings, contributing valuable insights towards streamlining operations and improving team performance.
- Maintained strict adherence to compliance regulations, ensuring accurate processing of sensitive information.
- Maintained high levels of accuracy throughout daily tasks, resulting in a strong track record of minimal errors or rework required.
- Demonstrated adaptability by quickly learning new software programs as needed for various processing assignments.
- Managed multiple priorities effectively, ensuring all tasks were completed accurately within established deadlines.
- Located and corrected data entry errors and reported to management.
- Double checked accuracy of hard copy paperwork and rectified any issues.
- Verified accuracy of data before transcribing.
Imaging Assistant
Aurora At Home
West Allis, WI
04.2002 - 03.2020
- Coordinated scheduling for imaging appointments, optimizing workflow and enhancing patient experience.
- Developed and maintained inventory management system for imaging supplies, improving efficiency in resource allocation.
- Collaborated with medical staff to streamline communication regarding patient needs and imaging requirements.
- Led initiatives to improve turnaround times on imaging reports, boosting departmental productivity and service delivery.
- Enhanced workflow efficiency by maintaining clean and organized examination rooms, ensuring timely completion of imaging appointments.
- Contributed to accurate diagnoses by promptly processing and archiving digital images for physician review.
- Cultivated mutually beneficial working relationships with coworkers, managers and physicians to promote efficient service delivery.
- Continuously advanced professional knowledge through participation in relevant training programs, conferences, and workshops related to the field of medical imaging assistance.
- Positioned imaging films for review and supported technologist during film processing tasks.
- Promoted a positive work environment through effective communication and collaboration with colleagues, fostering a strong team dynamic among staff members.
- Collaborated with interdisciplinary healthcare team members to provide seamless patient care throughout the imaging process.
- Performed front desk scheduling and registration tasks and checked patients' insurance eligibility to improve billing accuracy.
- Improved patient comfort by efficiently preparing patients for imaging procedures.
- Organized stockroom inventory to facilitate faster retrieval of office supplies and testing materials.
- Delivered compassionate care while assisting patients with special needs or mobility limitations during imaging procedures.
- Demonstrated adaptability in adjusting to changing workload demands while maintaining a high level of professionalism at all times.
- Increased departmental productivity by efficiently managing appointment scheduling in accordance with patient needs and available resources.
- Supported diagnostic accuracy through meticulous documentation of patient information and medical history in electronic medical records.
- Provided excellent customer service by addressing patients'' questions and concerns in a timely, empathetic manner.
- Served as on-premises patient advocate to promote respect for patients' privacy and comfort.
Certified Medication Assistant
Staffworks
Milwaukee, WI
09.2000 - 10.2001
- Administered medications according to physician orders and established protocols.
- Monitored patients for adverse reactions, ensuring prompt communication with healthcare teams.
- Documented medication administration and patient observations in electronic health records accurately.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients.
- Ensured a clean and safe work environment by adhering to infection control protocols during medication preparation and administration processes.
- Assisted in maintaining an organized and efficient medication storage system for streamlined access during busy shifts.
- Recorded accurate and detailed documentation of medication administration, supporting regulatory compliance and continuity of care.
- Implemented residents' personal care plans with consideration for preferences and preferred routines.
- Collaborated with nursing staff to ensure timely administration of medications, contributing to overall patient wellness.
- Supported residents' physical, emotional and clinical needs.
- Maintained medical records by updating information and communicating with licensed nurse.
- Maintained up-to-date knowledge on industry best practices and emerging trends in pharmaceutical care through continuous professional development initiatives.
- Contributed to a positive healthcare environment by providing compassionate care and empathetic support to patients requiring assistance with medications.
- Checked individuals' identity before administering medication and recorded drug name, dosage and time.
- Effectively managed multiple priorities in fast-paced healthcare setting, consistently meeting patient needs while maintaining professional standards.
- Gave medication to residents and watched ingestion or other application.
- Assisted nursing staff in the management of emergency situations involving medications, providing prompt action as required under protocol procedures.
- Provided critical backup support during staffing shortages or high-volume periods, ensuring consistent quality of service despite challenging circumstances.
- Improved patient medication adherence by accurately dispensing medications according to prescriptions and care plans.
- Demonstrated strong attention to detail while measuring precise dosages for various types of medications, ensuring accuracy at all times.
- Recorded vital signs and monitored residents to identify responses to medications and reported unexpected reactions.
Certified Medication Assistant
Mitchell Manor
West Allis, WI
05.1995 - 10.1999
- Administered medications according to physician orders and established protocols.
- Monitored patients for adverse reactions, ensuring prompt communication with healthcare teams.
- Documented medication administration and patient observations in electronic health records accurately.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients.
- Implemented safety measures to minimize medication errors and enhance patient safety outcomes.
- Conducted regular inventory checks of medications, ensuring compliance with storage regulations.
- Ensured a clean and safe work environment by adhering to infection control protocols during medication preparation and administration processes.
- Assisted in maintaining an organized and efficient medication storage system for streamlined access during busy shifts.
- Recorded accurate and detailed documentation of medication administration, supporting regulatory compliance and continuity of care.
- Implemented residents' personal care plans with consideration for preferences and preferred routines.
- Collaborated with nursing staff to ensure timely administration of medications, contributing to overall patient wellness.
- Supported residents' physical, emotional and clinical needs.
- Promoted patient independence by teaching self-administration techniques when appropriate under supervision guidelines.
- Facilitated communication between patients, families, physicians, and pharmacists regarding medication-related concerns or questions.
- Maintained medical records by updating information and communicating with licensed nurse.
- Maintained up-to-date knowledge on industry best practices and emerging trends in pharmaceutical care through continuous professional development initiatives.
- Contributed to a positive healthcare environment by providing compassionate care and empathetic support to patients requiring assistance with medications.
- Checked individuals' identity before administering medication and recorded drug name, dosage and time.
- Effectively managed multiple priorities in fast-paced healthcare setting, consistently meeting patient needs while maintaining professional standards.
- Assisted nursing staff in the management of emergency situations involving medications, providing prompt action as required under protocol procedures.
- Provided critical backup support during staffing shortages or high-volume periods, ensuring consistent quality of service despite challenging circumstances.
- Demonstrated strong attention to detail while measuring precise dosages for various types of medications, ensuring accuracy at all times.
- Recorded vital signs and monitored residents to identify responses to medications and reported unexpected reactions.
Restorative Certified Nursing Assistant
Mitchell Manor Nursing Home
West Allis, WI
05.1995 - 10.1999
- Provided direct patient care, assisting with daily living activities and enhancing residents' quality of life.
- Implemented restorative programs to promote mobility and independence among residents.
- Collaborated with nursing staff to develop individualized care plans based on assessed needs.
- Educated residents and families on health management and rehabilitation strategies to foster understanding.
- Assisted in training new staff on best practices for restorative care techniques and protocols.
- Monitored residents' progress, documenting changes and reporting concerns to healthcare team promptly.
- Engaged residents in therapeutic activities aimed at improving physical function and emotional well-being.
- Advocated for resident needs, ensuring a supportive environment that encourages recovery and self-sufficiency.
- Educated family members on strategies to support their loved one''s recovery process, fostering positive home environments.
- Collaborated with nursing staff to develop personalized care plans, ensuring optimal patient outcomes.
- Contributed significantly towards maintaining the nutritional health of the clients.
- Conducted regular rounds within the facility along with nursing staff.
- Ensuring prompt attention was given towards any concerns that arose.
- Adhered to safety protocols during transfers and ambulation, minimizing the risk of injury or accidents for both patients and staff.
- Provided physical therapy support for improved patient mobility and functionality.
- Created an exercise program for inpt and outpatient patients.
Certified Nursing Assistant
Marion Catholic Home
Milwaukee, WI
09.1994 - 10.1995
- Provided compassionate care, assisting residents with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff, ensuring timely interventions.
- Assisted in mobility exercises, promoting physical health and independence for residents.
- Maintained cleanliness of patient areas, adhering to infection control standards and protocols.
- Developed strong relationships with residents, enhancing emotional support and trust within caregiving environment.
- Trained new staff on operational procedures and patient care best practices, fostering team development.
- Implemented care plans tailored to individual resident needs, improving overall quality of life.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
Certified Nursing Assistant
Mount Carmel Health System Inc.
Greenfield, WI
02.1994 - 09.1994
- Collaborated with interdisciplinary teams to coordinate comprehensive patient care strategies effectively.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
- Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
- Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.
Education
Certified Medication Assistant - Certified Medication Assistant
MATC
Milwaukee, WI05-1997
Skills
- Standard operating procedures
- Data validation
- Customer service
- Quality control
- Document editing
- Identifying errors
- Data conversion
- Data processing
- Information verification
- Compiling data
- Transcribing documents
- Transcriptions
- Collecting information
- Typing 60 wpm
- Operational excellence
- Document review
- Workflow optimization
Timeline
Referral Processing Specialist
Aurora at Home
03.2020 - Current
Imaging Assistant
Aurora At Home
04.2002 - 03.2020
Certified Medication Assistant
Staffworks
09.2000 - 10.2001
Certified Medication Assistant
Mitchell Manor
05.1995 - 10.1999
Restorative Certified Nursing Assistant
Mitchell Manor Nursing Home
05.1995 - 10.1999
Certified Nursing Assistant
Marion Catholic Home
09.1994 - 10.1995
Certified Nursing Assistant
Mount Carmel Health System Inc.
02.1994 - 09.1994
Certified Medication Assistant - Certified Medication Assistant
MATC