Sharona Lewis
Atrium Health - Urology
Charlotte,NC
1
Certification
17
years of professional experience
Experienced with patient care coordination, including assessment and planning of individualized care. Utilizes effective communication and organizational skills to ensure continuity of care. Track record of supporting patient needs and improving care processes through teamwork and problem-solving.
Work History
Care Coordinator
1 Year 4 Months- Provided comprehensive clerical support across multiple areas of expertise.
- Schedules various types of appointments for physicians, advanced clinical practitioners, and other clinicians, and communicates any necessary instructions to the patient.
- Facilitated medication refill requests from patients to support their ongoing treatment., labs, and test results, if required.
- Organizes, expedites, and follows up on any paperwork related to patient care.
- Obtained all authorizations needed.
- Take requests for refills, labs, and test results, if required.
- Processed, scanned, and indexed patient documents in OnBase, ensuring accurate integration with electronic health records in Epic.
Team Lead
2 Years- Trained associates on company standards and job performance expectations in GM's absence.
- Upholds and enforces company standards and policy compliance at the hotel level.
- Accounted for all cash, checks, credit card, and city ledger accounts throughout the property.
- Responsible for accounting for all cash, checks, credit card and city ledger accounts through the property.
- Conducted regular property tours to assess compliance with brand standards and identify areas for improvement. to ensure the property meets brand standards.
- Served as first level of contact for guest service issues. Resolved guest issues or escalated to the GM.
Social Services Specialist II
4 Months- Maintained accurate client files, prepared reports, and coordinated care with psychologists, courts, and community agencies to ensure comprehensive support for clients.
- Conducted home visits to assess living conditions, providing essential support and facilitating transportation for clients to appointments.
- Evaluated children’s needs and eligibility for social services through person and collateral interviews.
- Participated in court hearings to represent case interests and gather relevant information. and meetings related to assigned casework.
- Received referrals from juvenile courts, Family Support Division staff, and community members to initiate protective and caring interventions for neglected, abused, or exploited children.
Credentialing Specialist
10 Months- Reviews and screens initial and reappointment of credentialing applications for completeness, accuracy, and compliance.
- Prepared, issued, electronically tracked, and followed up on appropriate verifications to ensure compliance.
- Identified, analyzed, and resolved discrepancies impacting credentialing and enrollment of practitioners.
- Maintains and updates account records within the database including facility data information, contacts, documentation, and licenses.
- Communicated clearly with providers, medical staff leadership, and administration to ensure timely responses on credentialing and privileging issues.
- Utilizes databases to produce reports, lists, and rosters.
Quality Assistant
10 Months- Collected and analyzed data to support process improvement strategies.
- Prepare patient records and other clinical documents for quality, risk/litigation, and peer review activities.
- Collects and analyzes data for process improvement strategies.
- Received, recorded, tracked, and coordinated responses to patient and family complaints and grievances, ensuring timely resolution.
- Receives, records, tracks and coordinates response to patient and family complaints and grievances in a timely manner.
- Served as resource for department managers in designing and implementing effective data gathering tools and reports.
- Serves as administrator for the policy and procedure software/database.
HR Associate (WFH)
9 Months- Maintained confidentiality of employee medical documentation and files, utilizing HRIS systems to accurately document leave status.
- Processed FMLA leave administration from initial notice to return to work, verifying eligibility, tracking progress, and calculating leave duration.
- Managed leave requests for ADA, maternity, and workers' compensation to ensure compliance with relevant regulations.
- Maintains confidentiality of employee medical documentation and files and uses HRIS systems to document leave status.
Client Services Rep.
1 Year 4 Months- Process authorization requests for EAP sessions and offer referrals for EAP/Behavioral Health affiliates.
- Processed authorization requests for EAP sessions and referred clients to EAP/Behavioral Health affiliates for comprehensive care.
- Answer incoming calls from clients, counselors, and behavioral health facilities.
- Linked clients with financial/legal and other resources.
- Connected clients to financial and legal resources to support their needs.
- Followed up with clients using BHR and Contact Us reports to ensure ongoing support.
- Safeguarded confidential information to maintain trust and compliance with regulations.
Customer Care Associate II
1 Year 8 Months- Answered incoming calls from patients, doctors, nurses, and other medical professionals, providing timely assistance and information.
- Process radiology imaging and surgical authorization requests.
- Process radiology imaging and surgical authorization request.
- Served as administrator of intake documentation in appropriate systems.
- Requested, followed up, and secured prior authorizations to ensure timely services for patients.
Switchboard Operator
3 Years 4 Months- Operated switchboard, answering service, TTY telephone, and all communication equipment to facilitate effective communication.
- Answer patient call lights and page Nurses for assistance.
- Receives, documents, and dispatches messages to doctors and/or connects the caller directly to doctors.
- Received, documented, and dispatched messages to doctors, ensuring timely connection for caller inquiries.
Customer Service Rep. (WFH)
2 Years 3 Months- Respond promptly to customer inquiries with positivity, empathy, and a professional attitude.
- Provided technical support and processed payment requests to enhance customer satisfaction.
- Educated customers on promotions and products to increase awareness and drive sales.
- Answer incoming calls for new and existing iWireless customers.
- Responded promptly to customer inquiries with positivity and empathy, ensuring a professional experience.
Rapid Resolution Specialist
1 Year 11 Months- Handled incoming calls from patients, doctors, and medical facilities regarding medical claims to ensure clear communication and resolution.
- Review claims for accuracy and processing payments to providers.
- Communicate with patients to answer questions about their claim status or handling billing issues.
- Responded to patient inquiries about claim status and billing issues, facilitating understanding and timely resolution.
- Guided providers on proper claim submission procedures and treatment plan submission timelines to enhance compliance and efficiency.
Education
Master of Health Care Administration - Health
Bachelor of Science - Human Services in Youth/Family Services & Administration
Skills
Epic system navigation
Confidentiality and HIPAA compliance
Care coordination
Patient safety evaluation
Data management and analytics
Microsoft Office proficiency
Strong verbal and written communication skills.
Flexible
proactive
and capable of multitasking.
Team coordination
Comfortable presenting to small and large groups.
Highly organized and efficient.
Certification
- Leading Teams: Manager Essentials in Healthcare, Arizona State University - August 2026
Timeline
Care Coordinator
Atrium Health - Urology
04.2025 - CurrentRead More
Team Lead
Extended Stay America
08.2023 - 08.2025Read More
Social Services Specialist II
MO. Children’s Division
04.2023 - 08.2023Read More
Credentialing Specialist
St. Luke’s Hospital
05.2022 - 03.2023Read More
Quality Assistant
St. Luke’s Hospital
07.2021 - 05.2022Read More
HR Associate (WFH)
Mercy Hospital
10.2020 - 07.2021Read More
Client Services Rep.
Mercy Managed Behavioral Health
06.2019 - 10.2020Read More
Customer Care Associate II
Magellan Health
10.2017 - 06.2019Read More
Switchboard Operator
Presence Covenant Medical Center
06.2014 - 10.2017Read More
Customer Service Rep. (WFH)
Sykes Enterprises Inc
07.2013 - 10.2015Read More
Rapid Resolution Specialist
UnitedHealth Group
12.2009 - 11.2011Read More
Purdue University Global
Master of Health Care Administration from Health
Read More
Purdue University Global
Bachelor of Science from Human Services in Youth/Family Services & Administration
Read More