Sharon R. Briscoe
Summary
I would like to be a part of a company who value my skills and input.
Overview
7
7
years of professional experience
Work History
Member Navigator
Baylor Scott and White Health
Dallas, Tx
02.2024 - 04.2025
- Collaborates directly with members experiencing chronic health issues, care gaps, or engagement challenges.
- Navigates members through health care system while addressing non-clinical barriers to ensure access to necessary care and treatment
- Collaborates closely with teams across various departments, provider offices, and community resources to ensure timely delivery of quality, accessible health care services.
Contact Center Supervisor
Baylor Scott and White Health
Dallas, Tx
02.2021 - 02.2024
- Directed COVID-19 testing and vaccination phone line activities
- Trained over 100 incoming agents on COVID-19 phone lines using company scripts.
- Managed full scheduling for over 30 agents to ensure operational efficiency.
Contact Center Specialist 1
Baylor Scott and White Health
Richardson, Tx
08.2018 - 02.2021
- Handles routine inbound phone calls, emails, and electronic requests to provide front-line assistance for product and/or service inquiries.
- Registered new patients and answered technical questions to improve onboarding experience.
Scheduled healthcare appointments, increasing overall patient satisfaction.
Provided financial clearance, ensuring seamless access to services.
Addressed complaints swiftly, maintaining institutional reputation.
Troubleshot various issues to support operational efficiency.
Conveyed vital information on behalf of the institution, promoting clarity.
Education
BA - Business Administration
E-Spellman College
Atlanta, GA10.2023
Associates Degree - Business Administration
Delgado Community College
05.2017
References
Reference will be furnished upon request
Timeline
Member Navigator
Baylor Scott and White Health
02.2024 - 04.2025
Contact Center Supervisor
Baylor Scott and White Health
02.2021 - 02.2024
Contact Center Specialist 1
Baylor Scott and White Health
08.2018 - 02.2021
Associates Degree - Business Administration
Delgado Community College
BA - Business Administration
E-Spellman College
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