Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sharonda Anderson

Orlando,FL

Summary

Dear Hiring Manager My Name is Sharonda Anderson I am Experienced in customer service and security focused. I have 5+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset. If Given the opportunity I will make a great asset to your team. Warm Regards, Sharonda Anderson

Overview

4
4
years of professional experience
1
1
Certification

Work History

Armed Security Officer

American Security LLC
06.2023 - Current
  • Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Residential Security Officer

Goliath Protective Services LLC
02.2023 - 06.2023
  • Assist in evacuation or Lockdown when necessary
  • Ensure Residents and Guests comply with community policies regarding noise level and parking
  • Monitor Entry and exits or resident, guest or contractors
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Conducted Foot and or Golf cart Patrol of Property
  • Notify Management or Maintenance staff of hazards regarding faulty lights or water leaks

Security Officer

Publix Distribution Center
06.2022 - 11.2022

•Checked identification, log incoming and outgoing shipments when required

• Monitored entrance and exit of trucks

•Enforce safety compliance procedures

respond and report all warehouse injuries or incidents

•Conduct regular patrols of loading docks and warehouse Perimeter

Security Officers

First Coast Security
09.2021 - 05.2022
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.

Shift Supervisor

Allied Universal
05.2021 - 09.2021
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Checked Parking tickets for guest parked in garage
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.

Education

Diploma -

Olympia High School
Orlando, FL
05.2014

Skills

  • CCTV Expertise
  • Alarm System Monitoring
  • Data Entry
  • Documentation Review
  • Type 45 WPM
  • Microsoft & Excel
  • Access Controls
  • Conflict Resolution
  • Fire watch

Certification

D&G


AED &CPR

Timeline

Armed Security Officer

American Security LLC
06.2023 - Current

Residential Security Officer

Goliath Protective Services LLC
02.2023 - 06.2023

Security Officer

Publix Distribution Center
06.2022 - 11.2022

Security Officers

First Coast Security
09.2021 - 05.2022

Shift Supervisor

Allied Universal
05.2021 - 09.2021

Diploma -

Olympia High School
Sharonda Anderson