Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharonda Bacon

Pooler,GA

Summary

Experienced Workforce Manager with over 20 years of experience in Workforce Development. Excellent reputation for resolving problems and improving customer satisfaction. Seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

24
24
years of professional experience

Work History

One-Stop Operator Manager (Coastal Area)

In The Door
Savannah, GA
08.2019 - Current
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles
  • Responsible for 10 county area to ensure individuals are aware of WIOA services available.
  • Collaborated with process owners to refine procedures, devise best practices, and correct quality audit findings
  • Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues
  • Trained new employees on proper protocols and customer service standards
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Adjunct Instructor

Savannah Technical College
Savannah, GA
05.2016 - Current
  • Engaged students with insightful and compelling classroom discussion of topics relevant to coursework to boost student learning and retention
  • Created and implemented course agendas, lesson plans and activities to successfully meet course objectives
  • Defined and articulated goal learning outcomes, performance metrics and changes to improve student learning
  • Worked closely with Department Chair Head to develop and implement General Studies curriculum for improved learning and student performance.

Adjunct Instructor

Virginia College
Savannah, GA
06.2017 - 12.2019
  • Engaged students with insightful and compelling classroom discussion of topics relevant to coursework to boost student learning and retention
  • Used lectures, discussions, and demonstrations to increase learning and classroom success
  • Participated in school retention initiatives by providing regular, accurate and timely feedback to students and school concerning academics, behavior, and attendance
  • Integrated current events and cultural themes into course materials to contextualize subject matter and facilitate lifelong learning
  • Examined and graded assignments and assessments to report grades to appropriate personnel.

Assistant Manager

Walmart
Rincon, GA
01.2000 - 03.2015
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
  • Assisted in recruiting, hiring, and training of team members.

Education

Masters - Clinical Mental Health Counseling: Mental Health Counseling

South University
12.2021

DBA - Business Administration Specialization/ Leadership

Capella University
12.2020

MBA - Business Administration And Management

Strayer University
05.2015

Skills

  • Business Management and Development
  • Community Events
  • Brand Development and Marketing
  • Problem Anticipation and Resolution
  • Solution Development
  • Community Partnerships
  • Customer Satisfaction
  • Customer Service

Timeline

One-Stop Operator Manager (Coastal Area)

In The Door
08.2019 - Current

Adjunct Instructor

Virginia College
06.2017 - 12.2019

Adjunct Instructor

Savannah Technical College
05.2016 - Current

Assistant Manager

Walmart
01.2000 - 03.2015

Masters - Clinical Mental Health Counseling: Mental Health Counseling

South University

DBA - Business Administration Specialization/ Leadership

Capella University

MBA - Business Administration And Management

Strayer University