SHARONDA HAWK
Willingboro
Summary
Banking professional with track record of driving operational success and customer-centric initiatives. Known for collaborative approach and consistent achievement of business goals. Reliable in adapting to evolving banking needs, with proficiency in financial management and team development.
Overview
26
26
years of professional experience
Work History
Assistant Branch Banking Center Manager
PNC Bank
02.2025 - Current
- Evaluated current roles and responsibilities to uncover high-value gaps for strategic improvement.
- Conducted thorough assessments of banking operations to ensure strict compliance with BSA/AML regulations and effective risk management practices.
- Enhanced customer relationships through tailored service approaches and strategic engagement initiatives.
- Optimized branch processes to enhance service delivery efficiency.
- Delivered comprehensive training programs to enhance staff knowledge of banking products, services, and compliance standards.
- Monitored and analyzed team performance metrics to enhance productivity through targeted feedback and coaching.
- Managed customer conflict resolution processes, effectively addressing complaints to maintain satisfaction and compliance with company standards.
Document Specialist
Burlington County Clerk
02.2024 - 07.2024
- Review applications for US Passport
- Interact with applicants, providing requirements
- Collect payments and make daily deposits
Accounting Clerk
First Harvest Credit Union
09.2019 - 02.2023
- Reconcile invoices, and identify discrepancies.
- Maintain digital and physical financial forms.
- Interact with vendors and various departments for conflict resolution.
- Daily, weekly, and monthly financial balancing and reporting.
- Prepare and update spreadsheets for accuracy.
Office Assistant/Account Representative
Farnsworth and Semptimphelter
10.2017 - 04.2019
- Assist manager in monthly account reconciliation and reporting
- Accounts payable and receivable
- Insurance claim reconsideration and collections
- Speak with insurance companies for bill resolution and claim status
- General office duties
Branch Banker IV
BB&T Corp
11.2014 - 10.2017
- Delivering exceptional customer service.
- Provide on-site training.
- Build long-term relationships with clients in person, and over the phone.
- Plan and execute sales strategies among a team to ensure sales and service metrics are met.
Banking Specialist
TD Bank
03.2013 - 11.2014
- Answer member calls, 80-100 daily
- Resolve customer concerns in an efficient manner
- Adhere to all compliance standards and productivity measures
- Aiding both Contact Center and external employees in conflict resolution
Assistant Banking Center Manager
Bank Of America
10.2000 - 11.2008
- Decide on schedule sequences and assignments for work activities.
- Participate in budget preparation and administration, coordinating purchasing, and documentation.
- Prepare operational risk reports for management analysis.
- Oversee the flow of cash and other financial instruments.
- Recruit staff members, and staff development.
- Develop, implement, and evaluate maintenance policies and procedures.
Education
None - Nursing
Upsala College
East Orange, NJ01-1994
Licensed Real Estate Agent -
Skills
- Relationship management
- Audit preparation
- Branch administration
- Banking operations
- Business revenue generation
- Sales coaching
- Team development
- Operations management
- Schedule coordination
- Talent recruitment
- Willing to learn
- Teamwork and collaboration
- Problem-solving
- Attention to detail
Timeline
Assistant Branch Banking Center Manager
PNC Bank
02.2025 - Current
Document Specialist
Burlington County Clerk
02.2024 - 07.2024
Accounting Clerk
First Harvest Credit Union
09.2019 - 02.2023
Office Assistant/Account Representative
Farnsworth and Semptimphelter
10.2017 - 04.2019
Branch Banker IV
BB&T Corp
11.2014 - 10.2017
Banking Specialist
TD Bank
03.2013 - 11.2014
Assistant Banking Center Manager
Bank Of America
10.2000 - 11.2008
Licensed Real Estate Agent -
None - Nursing
Upsala College