Sharonda Johnson
Lebanon,TN
Summary
Detail-oriented Customer service representative with extensive healthcare experience in data processing and accuracy. Oversees daily operations, ensuring compliance with standards while training team members to enhance workflow efficiency
Overview
8
8
years of professional experience
Work History
Virtual Registration ER Team Lead
HCA / Parallon
Nashville, TN
08.2022 - Current
- Oversee daily data entry and registration operations, ensuring accuracy and compliance with departmental standards
- Monitored quality assurance metrics, ensuring data accuracy, reducing patient wait times, and enhancing workflow efficiency
- Review and validate patient information, ensuring completeness and correctness of records
- Processed financial and patient data transactions, maintaining precision and confidentiality to protect sensitive information
- Trained and supported team members in data handling procedures and system usage to improve overall team competency
- Coordinate staff schedules to maintain productivity and data processing efficiency
- Communicate updates to improve workflow accuracy and reduce data errors
Virtual Registrar
HCA / Parallon
Nashville, TN
07.2021 - 08.2022
- Managed 30+ calls per shift, providing detailed and error-free data entry to support efficient patient processing
- Entered and verified patient data, insurance information, and authorizations to ensure accuracy and compliance
- Ensured completeness of patient records through thorough data validation processes
- Explained procedures and financial responsibilities to patients, ensuring accurate documentation for seamless service delivery
- Consistently exceeded productivity and accuracy benchmarks in a fast-paced environment
ER Registrar
Stonecrest Hospital
Nashville, TN
06.2018 - 07.2021
- Verified insurance coverage and completed pre-authorizations to facilitate seamless patient care
- Entered patient demographics, insurance, and clinical data into Meditech system to support accurate patient records
- Maintained detailed financial and medical records with strong attention to accuracy
- Resolved data discrepancies through cross-team communication, ensuring data integrity and accuracy
Education
Nursing Prerequisites - Completed Nursing Prerequisites
Nashville State Community College
Nashville, TNSkills
- Accurate data entry
- Quality assurance practices
- Data analysis
- Database management systems
- High-volume data processing
- Process improvement
- Microsoft Office proficiency
- HIPAA compliance standards
- Virtual operations leadership
- Effective multitasking
- Detail-oriented organization
- Interpersonal communication skills
Timeline
Virtual Registration ER Team Lead
HCA / Parallon
08.2022 - Current
Virtual Registrar
HCA / Parallon
07.2021 - 08.2022
ER Registrar
Stonecrest Hospital
06.2018 - 07.2021
Nursing Prerequisites - Completed Nursing Prerequisites
Nashville State Community College