Magdalina Charles
University Hospital
Newark
4
Languages
1
Certification
7
years of professional experience
Detail-oriented Scheduling Professional with expertise in healthcare operations and appointment management. Coordinates schedules to align patient needs with organizational goals while ensuring accuracy and reliability. Fosters team collaboration and effectively manages communication and time in fast-paced environments.
Work History
Call Center/Registration Scheduler
3 Years 4 Months- Delivered exceptional customer service to patients by promptly answering questions and addressing concerns, contributing to overall satisfaction.
- Took copayments and compiled daily financial records.
- Facilitated insurance verification to ensure accurate billing and timely reimbursement, supporting financial operations.
- Registered patients accurately, verifying demographics, insurance details, and eligibility in electronic health records.
- Scheduled appointments, coordinated referrals, and managed provider calendars to support smooth patient flow.
- Answered high-volume calls, resolved inquiries, and directed patients to appropriate departments promptly.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Patient Access Representative
1 Year 2 Months- Coordinated referrals to specialists, following up with patients to confirm appointments and provide information.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Addressed emotional patient situations with empathy and care. with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
- Delivered exceptional customer service to patients and medical staff, enhancing overall clinic satisfaction.
- Fostered teamwork among clinic staff by actively assisting colleagues and encouraging open communication.
- Facilitated positive interactions to enhance patient satisfaction. and direct care.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Medical Office Assistant
1 Year 4 Months- Verified insurance details and updated patient demographics for accurate registration and billing.
- Managed patient scheduling, balancing appointment flow with provider availability and urgent visit needs.
- Maintained electronic medical records with precise chart updates, scanned documents, and secure filing.
- Coordinated referral processing, faxing records and following up on specialist documentation.
- Prepared visit packets, collected forms, and supported smooth check-in and check-out process.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
Education
Associate Of Science - Health Sciences
Skills
Insurance verification
Patient records
Software proficiency
HIPAA compliance
Data entry skills
Software navigation
Software proficiency
Appointment coordination
Multi-line telephone management
Multi-line phone management
50 WPM typing speed
Multitasking
Accurate data entry
Certification
CMT - Certified Medication Technician, HHA
Languages
French - Full Professional
French/ Creole - Native or Bilingual
Spanish - Limited Working
English - Full Professional
Timeline
Call Center/Registration Scheduler
University Hospital
06.2023 - CurrentRead More
Patient Access Representative
NCHC
03.2021 - 05.2022Read More
Medical Office Assistant
Family Legacy Family Care
10.2019 - 02.2021Read More
Union County College
Associate Of Science from Health Sciences
Read More