Jessica Ortiz
San Bernardino,CA
Summary
Certified medical office assistant with over 20 years of diverse experience in various positions. Exceptional customer service skills, strong work ethic, actively pursuing a role to showcase and develop qualities while delivering utmost care to patients/clients. Goal is to contribute to mutual benefit and growth, preferably in a remote/hybrid setting.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Referrals/Authorizations/Surgery Scheduler/Call Center
Dignity Health Medical Group
06.2014 - Current
- Back Office Medical Assistant responsible for patient intake, vital signs, room prep, assisting doctor with procedures, injections, instrument washing/autoclaving, ordering all office supplies, quality control and temperature control logs
- Office Representative at the call center, here I was able to strengthen my customer service skills and patient care by answering a high volume of calls, screening them and triaging them to distribute them accordingly or send messages through our EMR system.
- Referrals/Authorizations/Utilization management, in this department I expanded my knowledge by understanding in depth the diagnosis codes and CPT codes needed for every specific service. I would abstract patient information from our EMR system to obtain proper documentation of diagnosis, diagnosis codes and CPT codes per procedure and submit to corresponding insurance for approval.
- Surgery scheduler, my responsibilities where to submit proper diagnosis codes and CPT codes to insurances for surgery authorization, call the hospitals for available times and schedule the surgeries ensuring that the date and time would coincide with the doctors and patients and send the surgery calendars through our Microsoft system to the doctors.
- Pursuit team is my current role where I am responsible for identifying Medicare patients, verify Medicare insurance, call patients to schedule Medicare Annual Wellness visits, keep an updated Medicare patient log through a Microsoft spreadsheet and call patients to go over a nine page Medicare questionnaire
- I undergo continuous training such as, HIPPA compliance, blood borne pathogens, hazmat, spills, emergency drills, active shooter, sexual harassment prevention, and cyber security.
Medical Assistant Front/Back Office
Woman to Woman Ob/Gyn
05.2002 - 05.2014
- As back office Medical assistant I would be responsible for various duties such as patient intake, vital signs, room prep, assisting with procedures, blood draw, injections, instrument washing/autoclaving, keeping temperature log and ordering all medical supplies including medications. I grew into a position called 'patient calls backs', I was responsible for calling patients with lab results and calling pharmacy with new prescriptions as well as following up with patients after treatment and send CMR as needed. I traveled to other facilities where coverage was needed.
Education
University in Business Management -
University of Arizona
07.2024
College Degree in Medical Assisting -
Concorde Career College
San Bernardino, CA03.2000
Skills
- Computer Skills
- Anatomy Knowledge
- Microsoft Powerpoint
- Medical Coding
- Hospital Experience
- Medical Office Experience
- Triage
- CPT Coding
- Phone Etiquette
- Laboratory Experience
- Patient Care
- Cerner
- Phlebotomy
- Medical Billing
- ICD-10
- Vital Signs
- Medical Records
- EMR Systems
- Medical Terminology
- Clerical Experience
- Insurance Verification
- Medical Scheduling
- Experience Administering Injections
- ICD Coding
- Office Administration
Certification
- Phlebotomy, Present
- Medical Assistant, 04/01/22, 04/01/27
- Certified Medical Assistant (CCMA Certification), 04/01/22, 04/01/27
- CPR/AED, 09/01/21, 09/01/25
- BLS Certification, 09/01/21, 09/01/25
Additional Information
Hazmat training, Infections disease prevention, Sexual harassment awareness, Cyber security attack, Active shooter defense
Languages
Spanish
Full Professional
Timeline
Referrals/Authorizations/Surgery Scheduler/Call Center
Dignity Health Medical Group
06.2014 - Current
Medical Assistant Front/Back Office
Woman to Woman Ob/Gyn
05.2002 - 05.2014
College Degree in Medical Assisting -
Concorde Career College
University in Business Management -
University of Arizona
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