Tonya Mathis
Fayetteville,NC
Summary
Dynamic healthcare professional with extensive experience in patient scheduling and registration, notably at Sampson Regional Medical Center. Excelled in maintaining confidentiality and providing exceptional customer service, demonstrating strong organizational skills and HIPAA compliance. Proven ability to enhance patient relations through effective communication and meticulous attention to detail.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Call Center/Centralized Scheduler
Cape Fear Valley Medical Center
09.2017 - Current
- Responsible for answering all incoming calls from hospitals, doctor’s offices, clinics and patients
- Assist callers with identifying their needs prior to transferring to the appropriate department
- Responsible for scheduling appointments
- Inform patients of co-pays due at the time of service
- Responsible for booking, and canceling appointments
- Responsible for obtaining prior authorization for patient treatments
Registrar/Scheduler
Sampson Regional Outpatient Diagnostic Center
07.2015 - 08.2017
- Responsible for registering clients for outpatient services to include: labs, x-rays, MRI’s, CT’s, ultrasounds, and nuclear medicine
- Collect patient co-pays
- Responsible for making bank deposits
- Schedule patients for pre-opts
- Verify patient demographics, and insurance carrier upon registration
- Responsible for inputting patient’s ICD-10 diagnosis code(s)
- Responsible for obtaining pre-authorization for patient’s procedure
- Answer phone calls to assist patients with scheduling of appointments, etc
- Responsible for maintaining patient records
Registrar-ER Department
Sampson Regional Medical Center
07.2013 - 07.2015
- Responsible for registering patients for outpatient services through the emergency room department
- Register ER patients by entering patient demographics
- Register ER patients for x-rays, labs, MRI’s, CT’s, ultrasounds, and infusions
Certified Nursing Assistant
Sampson Regional Home Health
04.2008 - 07.2013
- Provided basic care to patients that assisted with daily activities such as bathing, dressing, feeding, and assisted with toileting needs
- Provided transportation to patients
- Provided patient comfort by answering light requests made by the patient
- Maintained work operations by following policy & procedure
- Documented actions by completing forms, reports or logs
Education
Chaa Certification -
cape fear valley medical center
Fayetteville, nc01.2018
CNA Certificate -
sampson community college
clinton, nc01.2007
Diploma -
clinton High school
clinton, NC01.1997
Skills
- Maintaining confidentiality
- Deadline oriented
- Data entry proficiency
- Follow-up skills
- Scheduling expertise
- HIPAA compliance
- Strong organization
- Patient confidentiality
- Patient scheduling
- Data entry
- Insurance verification
- Schedule management
- Patient relations
- File preparation
- Database maintenance
- Multi-line telephone system control
- Authorization coordination
- Teamwork and collaboration
- Customer service
- Attention to detail
- Problem-solving abilities
- Multitasking
- Adaptable and flexible
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Electronic health records
- Clinical documentation
- Documentation and recordkeeping
- Computer proficiency
- Patient registration
- Insurance authorizations
- Scheduling tests and procedures
- Medical terminology
- Telephone etiquette
- Appointment coordination
Certification
CHAA
Timeline
Call Center/Centralized Scheduler
Cape Fear Valley Medical Center
09.2017 - Current
Registrar/Scheduler
Sampson Regional Outpatient Diagnostic Center
07.2015 - 08.2017
Registrar-ER Department
Sampson Regional Medical Center
07.2013 - 07.2015
Certified Nursing Assistant
Sampson Regional Home Health
04.2008 - 07.2013
Chaa Certification -
cape fear valley medical center
CNA Certificate -
sampson community college
Diploma -
clinton High school
CHAA
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