Kaitlyn Pittillo
Pardee Hospital
Marshall,NC
2027
years of professional experience
Detail-oriented medical scheduler with experience across front desk, follow-up, and centralized scheduling. Skilled in insurance verification, appointment coordination, and patient relations. Supports efficient daily flow through accurate data entry, clear communication, and HIPAA-compliant handling of patient information.
Energetic and organized individual with keen attention to detail and positive attitude. Understanding of scheduling principles and adept at managing calendars, combined with strong communication and organizational skills. Committed to facilitating seamless operations and ensuring optimal resource allocation.
Work History
Centralized Scheduler
1 Year 1 Month- Scheduled patient appointments across departments while balancing provider availability and visit type requirements.
- Verified insurance, demographic, and referral information before confirming appointments in scheduling systems.
- Coordinated call handling, reschedules, and cancellations to maintain accurate daily schedules.
- Communicated appointment instructions and preparation details to patients using clear, professional guidance.
- Resolved scheduling conflicts by coordinating with clinical staff and adjusting workflow priorities.
- Monitored appointment queues to support timely access and reduce gaps in provider calendars.
- Ensured compliance with HIPAA regulations, safeguarding patient privacy during all aspects of the scheduling process.
Front Desk Medical Receptionist
7 Months- Greeted patients and managed front desk flow for smooth check-in and check-out
- Scheduled appointments and updated calendars to support efficient primary care access
- Verified insurance details and collected copayments with accuracy and professionalism
- Answered multi-line phones and routed messages to appropriate clinical staff
- Prepared visit paperwork and confirmed patient information before appointments
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
Scheduler/Follow-Up Specialist
- Confirmed upcoming visits, reducing missed appointments through timely phone and message follow-up.
- Scheduled client appointments and coordinated calendar availability for pregnancy services staff.
- Updated scheduling records and maintained accurate appointment information in office systems.
- Answered incoming calls and routed clients to appropriate services with confidentiality.
- Organized intake appointments and prepared client information for smooth visit flow.
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
Education
Associate of Science - Medical Assisting
Skills
Maintaining confidentiality
Deadline management
Data entry proficiency
Follow-up coordination
HIPAA compliance
Organizational skills
Patient confidentiality
Insurance verification
Patient relations
Team collaboration
Adaptable and flexible
Timeline
Centralized Scheduler
Pardee Hospital
2025.09 - 2026.10Read More
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