Open To Work
Rochelle James
Shore Physicians Group
Pleasantville,NJ
Work Preference
Job Search Status:
Open to work
Desired start date:
Immediately
Desired Job Title
Centralized SchedulerToll CollectorCustomer Service RepresentativePit Clerk Supervisor Customer Call Center Representative
Work History
Centralized Scheduler
- Coordinated scheduling for multiple physicians to optimize appointment availability and patient flow.
- Managed calendar updates and changes efficiently using electronic scheduling systems.
- Communicated effectively with patients to confirm appointments and resolve scheduling conflicts.
- Developed and maintained relationships with office staff to enhance operational efficiency.
Toll Collector
- Operated electronic toll collection systems to ensure accurate transaction processing.
- Assisted customers with inquiries, providing clear directions and support.
- Monitored traffic flow to optimize lane usage and minimize delays.
- Maintained cleanliness and organization of toll booth area for safety compliance.
- Processed cash and electronic payments efficiently while adhering to company protocols.
Customer Service Representative
- Assisted customers with inquiries, ensuring prompt and accurate information delivery.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Managed order processing and fulfillment using the company's CRM system.
- Collaborated with team members to streamline communication and improve service efficiency.
- Maintained comprehensive knowledge of company policies to address customer concerns confidently.
Pit Clerk Supervisor
- Processed transactions efficiently at gaming tables, ensuring accuracy in cash handling and player payouts.
- Assisted players with inquiries, promoting exceptional customer service and enhancing overall guest experience.
- Monitored game rules compliance, maintaining a fair and engaging environment for all participants.
- Collaborated with team members to streamline operations, improving workflow and reducing wait times for patrons.
Customer Call Center Representative
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
- Assisted in managing high call volumes, ensuring timely responses to all customer needs.
- Provided accurate information regarding casino services and promotions to improve guest experience.
- Documented interactions in CRM system, maintaining detailed records for future reference.
- Conducted follow-ups on unresolved issues, demonstrating commitment to customer care.
Education
Skills
Maintaining confidentiality
Deadline oriented
Data entry proficiency
Follow-up skills
Scheduling expertise
HIPAA compliance
Patient confidentiality
Patient scheduling
Multi-line telephone system control
Teamwork
Customer service
Problem-solving
Attention to detail
Multitasking
Critical thinking
Decision-making
Cash handling
Patient care coordination
Self motivation
Staff leadership
Timeline
Centralized Scheduler
Shore Physicians Group
2024 - CurrentRead More
Toll Collector
Faniel
2018 - 2024Read More
Customer Service Representative
Press of Atlantic City
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Pit Clerk Supervisor
Claridge Casino Hotel
1990 - 2003Read More
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Tropicana Casino And Resort
2002 - 2024Read More
Pleasantville High School
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