Steven Ullery
Morgantown,WV
Summary
Dedicated Centralized Scheduler known for strong follow-up skills and teamwork. Experience in optimizing scheduling processes and maintaining confidentiality, ready to support organizational goals and enhance patient care.
Overview
13
13
years of professional experience
Work History
Centralized Scheduler
WVU Medicine
Morgantown, WV
07.2024 - Current
- Coordinated appointment schedules for multiple departments, ensuring optimal resource allocation and patient flow.
- Utilized electronic scheduling systems to manage and track appointments efficiently.
- Communicated with patients and staff to confirm appointments and address scheduling conflicts.
Centralized Scheduler
GR&W Harmony and Roots
Morgantown, WV
10.2023 - 07.2024
- Monitored daily schedules, adjusting as needed to accommodate last-minute changes or cancellations.
- Provided compassionate support to patients facing complex medical conditions or emotional challenges during the scheduling process.
- Provided backup support for front desk receptionists, assisting with a wide range of administrative tasks as needed to maintain smooth office operations.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Customer Service Representative
WVU Medicine
Morgantown, WV
11.2022 - 09.2023
- Provided accurate information on services, ensuring compliance with organizational policies and procedures.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responsible for processing of payments and communicating payment arrangements with customers
Centralized Scheduler
WVU Medicine
Morgantown, WV
01.2018 - 11.2022
- Assisted in developing standardized procedures for scheduling processes to enhance operational efficiency.
- Collaborated with healthcare providers to streamline scheduling workflows and improve service delivery.
- Maintained accurate records of appointments, cancellations, and reschedules to ensure data integrity.
- Implemented feedback mechanisms from staff and patients to continuously improve scheduling practices.
- Assisted in training new centralized schedulers, sharing best practices and contributing to a supportive team environment.
- Handled cancellations or rescheduling requests promptly while minimizing disruptions to overall appointment schedules across various departments.
- Resolved scheduling conflicts and accommodated special requests, maintaining flexibility and understanding of individual needs.
- Ensured compliance with HIPAA regulations, safeguarding patient privacy during all aspects of the scheduling process.
- Coordinated pre-appointment requirements such as pre-authorizations or lab work for streamlined patient experiences on the day of their visit.
Centralized Scheduler-Cheat Lake Physicians
WVU Medicine
Morgantown, WV
05.2013 - 01.2018
- Coordinated appointment schedules across multiple departments to enhance patient access and service efficiency.
- Trained new schedulers on best practices and system functionalities, fostering a knowledgeable team environment.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing wait times.
- Followed up with patients to reschedule missed appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed co payments and payments on balances due
Education
Bachelor of Science - Journalism Emphasis On Advertising
West Virginia University
Morgantown, WV05-2001
Skills
- Maintaining confidentiality
- Data entry proficiency
- Follow-up skills
- Patient scheduling
- Patient confidentiality
- Teamwork and collaboration
- Customer service
Timeline
Centralized Scheduler
WVU Medicine
07.2024 - Current
Centralized Scheduler
GR&W Harmony and Roots
10.2023 - 07.2024
Customer Service Representative
WVU Medicine
11.2022 - 09.2023
Centralized Scheduler
WVU Medicine
01.2018 - 11.2022
Centralized Scheduler-Cheat Lake Physicians
WVU Medicine
05.2013 - 01.2018
Bachelor of Science - Journalism Emphasis On Advertising
West Virginia University