Samantha Burns
Tunnelton
Overview
14
14
years of professional experience
Work History
Centralized Scheduler
WVU Medicine
Morgantown
02.2024 - Current
- Managed appointment scheduling using advanced scheduling software and tools.
- Communicated with team members to confirm availability and resolve conflicts promptly.
- Organized and maintained accurate records of all scheduled appointments and changes.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
- Collaborated with physicians, nurses and other clinical staff to ensure accurate patient scheduling.
- Performed data entry tasks such as entering new patient information into the centralized system.
- Responded promptly and professionally to requests from patients regarding their appointment times or rescheduling needs.
- Provided assistance with insurance verification process prior to booking an appointment.
- Served as a liaison between various departments within the organization to coordinate efficient use of resources for patient care.
- Managed complex phone calls from patients seeking same day or next day appointments.
- Assisted in resolving any conflicts or issues related to patient appointments or scheduling changes.
- Assisted patients with canceling and rescheduling appointments.
- Instructed patients regarding how to prepare for appointments.
- Ensured compliance with facility policies and procedures related to patient scheduling.
- Coordinated scheduling for multiple physicians across various specialties, balancing patient needs and doctor availability.
- Scheduled patient appointments efficiently, ensuring optimal utilization of medical staff time.
Receptionist
Affordable Signs Unlimited
Reedsville
09.2011 - 10.2013
- Managed multi-line phone system and routed calls efficiently.
- Assisted in handling incoming mail and packages for distribution.
- Maintained cleanliness and organization of reception area.
- Provided information about services and answered general inquiries.
- Collaborated with team members to improve office procedures.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Education
High School Diploma -
Tucker County High School
Hambleton, WV06-2009
Skills
- Appointment scheduling
- Data entry
- Advanced scheduling software
- HIPAA compliance
- Insurance verification
- Resource coordination
- Customer service
- Conflict resolution
- Time management
- Patient instruction
- Record keeping
- Organizational skills
- Data entry proficiency
- Team collaboration
- Scheduling expertise
- Maintaining confidentiality
- Patient confidentiality
- Patient scheduling
- Team building
- Professionalism
- Appointment coordination
Timeline
Centralized Scheduler
WVU Medicine
02.2024 - Current
Receptionist
Affordable Signs Unlimited
09.2011 - 10.2013
High School Diploma -
Tucker County High School