Dena Wilson
Calumet City,United States
Summary
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Epic.
Overview
7
7
years of professional experience
Work History
Centralized Scheduler
Medix Staffing Solutions Inc.
Munster , IN
2021.08 - 2022.01
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Developed and maintained courteous and effective working relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Globe Medical Surgical Supply
Lansing , ILLINOIS
2018.04 - 2021.08
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Promoted available products and services to customers during service, account management and order calls.
- Developed and updated databases to handle customer data.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved accounting, service and delivery concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Specialty Assistant Store Manager
JCPenney
Calumet City , IL
2015.05 - 2018.04
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Rotated merchandise and displays to feature new products and promotions.
Education
Certificate - Medical Insurance Billing And Coding
AMS Medical Billing
Chicago, IL10.2002
Diploma - Computer Operations And Management
College of Automation
Chicago, IL07.1982
Certificate - Clerk Typist And Mirco Fisch
Woodlawn Vocational
Chicago, IL04.1976
GED - General Studies
Three Rivers, Academy
Three Rivers Michigan 06.1975
Skills
- Detail-Oriented
- Taking Client Histories
- Verbal and Written Communication
- Epic Systems
- Appointment Scheduling
- Customer Service
- Organization and Time Management
- Data Entry
- Scheduling Tests and Procedures
- Computer Proficiency
- Medical Coding
- CPT Coding
- Adaptable and Flexible
- Patient Health Information Access
- Insurance Authorizations
- Time Management
- Critical Thinking
Timeline
Centralized Scheduler
Medix Staffing Solutions Inc.
2021.08 - 2022.01
Customer Service Representative
Globe Medical Surgical Supply
2018.04 - 2021.08
Specialty Assistant Store Manager
JCPenney
2015.05 - 2018.04
Certificate - Medical Insurance Billing And Coding
AMS Medical Billing
Diploma - Computer Operations And Management
College of Automation
Certificate - Clerk Typist And Mirco Fisch
Woodlawn Vocational
GED - General Studies
Three Rivers, Academy
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