Geneieve Cox
Lowry City,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Centralized Scheduler
Golden Valley Memorial Hospital
12.2023 - Current
- Assisted in training new centralized schedulers, sharing best practices and contributing to a supportive team environment.
- Updated provider availability regularly, adapting schedules as needed to accommodate vacations or unexpected absences from the office.
- Managed high call volumes with professionalism and patience, prioritizing customer service while multitasking effectively.
- Ensured compliance with HIPAA regulations, safeguarding patient privacy during all aspects of the scheduling process.
- Provided compassionate support to patients facing complex medical conditions or emotional challenges during the scheduling process.
- Reduced no-show rates by providing appointment reminders via phone, email, and text message.
Addiction Recovery Technician
Compass Health Network
04.2023 - 11.2023
- Engages clients in group education
- Transport client as clinically indicated
- Update medication log as needed, while storing appropriately
- Monitor clients as they self-administer medication
- Responsible for ensuring new clients are orientated to processes and procedures for best possible care
- Attend trainings and team meetings
- Collect and process Urine Drug Screenings
- Respond accordingly to a crisis situation as they arise
- Clean, stock, sanitize unit
- Laundry, dishes.
Patient Registration
Golden Valley Memorial Healthcare
08.2019 - 08.2021
- Accurately enters insurance and patient information into computer system
- Accurately codes all registrations with the correct insurance and checks eligibility as required
- Collects co-pays, coinsurance, and deductible amounts as required
- Answers and directs all calls at the switchboard in a friendly and efficient manner.
Crew Member
McDonald's
09.2018 - 07.2019
- Take orders
- Bag orders
- Count down drawers at the end of the shift
- Cleaned, stocked
- Did whatever they needed.
Education
High school diploma -
Penn Foster
08.2018
Skills
- Medical receptionist (2 years)
- Medication Administration
- Insurance Verification
- Appointment Coordination
- Patient Scheduling
- Data Entry
- Customer Service
- Problem-Solving
- Critical Thinking
- Staff Leadership
- Appointment Scheduling
- HIPPA Compliance
Timeline
Centralized Scheduler
Golden Valley Memorial Hospital
12.2023 - Current
Addiction Recovery Technician
Compass Health Network
04.2023 - 11.2023
Patient Registration
Golden Valley Memorial Healthcare
08.2019 - 08.2021
Crew Member
McDonald's
09.2018 - 07.2019
High school diploma -
Penn Foster
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