Dina Petrowski
Elgin,IL
Summary
Detail-oriented professional with over 12 years in patient scheduling and service. Skilled in coordinating complex appointment systems, managing high call volumes, and training staff. Committed to improving patient experiences through effective scheduling and collaboration.
Overview
26
26
years of professional experience
Work History
Centralized Scheduler
Northwestern Memorial Hospital
Winfield, IL
03.2014 - 04.2026
- Coordinated patient scheduling across multiple departments to optimize resource allocation and enhance operational efficiency.
- Managed complex appointment systems, ensuring accuracy and timely communication of schedule changes to staff and patients.
- Developed workflows to streamline scheduling processes, improving turnaround time for appointments and reducing patient wait times.
- Mentored junior schedulers on best practices in calendar management and patient interaction, fostering a collaborative team environment.
- Managed high call volumes with professionalism and patience, prioritizing customer service while multitasking effectively.
- Assisted in training new centralized schedulers, sharing best practices and contributing to a supportive team environment.
- Provided compassionate support to patients facing complex medical conditions or emotional challenges during the scheduling process.
- Ensured compliance with HIPAA regulations, safeguarding patient privacy during all aspects of the scheduling process.
- Streamlined the scheduling process for multiple departments, ensuring timely service for all patients.
Patient Service Representative
Northwestern Memorial Hospital
Winfield, IL
03.2000 - 03.2014
- Assisted patients with insurance verification and financial inquiries, ensuring clear communication of processes.
- Facilitated effective patient check-in procedures, improving overall patient experience and satisfaction levels.
- Collaborated with healthcare providers to streamline referral processes, reducing wait times for patients.
- Trained new staff on systems and protocols, fostering a collaborative work environment focused on patient care.
- Verified insurance eligibility and coverage for patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
Education
High School Diploma -
Willowbrook High School
Villa Park, ILSkills
- Maintaining confidentiality
- Deadline oriented
- Data entry proficiency
- Follow-up skills
- Appointment coordination
- Scheduling expertise
- HIPAA compliance
- Patient confidentiality
- Strong organization
- Teamwork
- Time management
Timeline
Centralized Scheduler
Northwestern Memorial Hospital
03.2014 - 04.2026
Patient Service Representative
Northwestern Memorial Hospital
03.2000 - 03.2014
High School Diploma -
Willowbrook High School