Sharonda Jordan
Newark,United States
Summary
Dynamic professional with a proven track record at RJW Barnabas Health, excelling in customer service and POS system operations. Demonstrated ability to enhance customer satisfaction and streamline payment processes, backed by strong organizational abilities and a commitment to professionalism. Achieved high accuracy levels in cash handling, embodying reliability with a genuine approach to customer assistance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cashier/ Sever/ Dietitian
RJW Barnabas Health
Elizabeth, NJ
02.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Learned duties for various positions and provided backup at key times.
Cashier/ Hostess
Montclair State University NJ
Montclair, NJ
10.2021 - 12.2023
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Upsold additional products and services to increase revenue.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Online Personal Shopper
ShopRite of Newark, NJ
Newark, NJ
09.2015 - 03.2020
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
Education
Specialist In Psychology - Psychology
New Jersey City University
Jersey City, NJA.S Liberal Arts/ A.S Social Sciences - Psychology/ English
Essex County College
Newark, NJ05.2010
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Reliability and punctuality
- Written and verbal communication
- Organizational abilities
- Professionalism and Courtesy
- Cash register systems
- Payment Processing
- Conflict Resolution
- Complex Problem-Solving
- Merchandise Restocking
- POS system operations
- Inventory Management
- Point-of-sale system operation
Certification
New Jersey Food Handler License
Timeline
Cashier/ Sever/ Dietitian
RJW Barnabas Health
02.2024 - Current
Cashier/ Hostess
Montclair State University NJ
10.2021 - 12.2023
Online Personal Shopper
ShopRite of Newark, NJ
09.2015 - 03.2020
Specialist In Psychology - Psychology
New Jersey City University
A.S Liberal Arts/ A.S Social Sciences - Psychology/ English
Essex County College