Sharonda Mason
Overview
22
22
years of professional experience
Work History
Customer Care Representative
Whirlpool
Remote, GA
01.2021 - Current
- Properly identify and assess the consumer's needs and resolve
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- responsibility and accountability reviewing and processing product exchange requests for in and out of warranty products
- Utilize and maintain accurate customer and service information on CRM system
Warehouse Associate
JCPenney
Forest Park, GA
08.2018 - 01.2021
- Picked and prepared numerous daily shipments in large warehouse environment to facilitate customer order fulfillment.
- Utilized an manual pallet jacks to move items to and from different warehouse locations.
- Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
- Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
Distribution Clerk
Luxottica
McDonough, GA
04.2018 - 06.2018
- Read and followed pick sheets to prepare, pack and scan orders.
- Sorting and routing cartoons.
- Performs all inventory issues maintenance using SAP software.
- Organized work to meet demanding production goals.
Logistics Team Member
Target
McDonough, GA
04.2002 - 04.2018
- Printed, picked and packed items for shipment according to tight schedules.
- Loaded, moved and sorted materials to keep items flowing to correct locations.
- Verified computations against physical count of stock.
- Locating, preparing and affixing appropriate labels.
Education
High School Diploma -
Central High
Macon, GA1998
Skills
- Expert in SAP
- Preparing shipments
- Fulfilling orders
- Strong organization skills
- Familiar with RF systems
- Safely-conscious
Timeline
Customer Care Representative
Whirlpool
01.2021 - Current
Warehouse Associate
JCPenney
08.2018 - 01.2021
Distribution Clerk
Luxottica
04.2018 - 06.2018
Logistics Team Member
Target
04.2002 - 04.2018
High School Diploma -
Central High