Sharonda Mason
Overview
22
22
years of professional experience
Work History
Customer Care Representative
Whirlpool
Remote, GA
01.2021 - Current
- Properly identify and assess the consumer's needs and resolve
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- responsibility and accountability reviewing and processing product exchange requests for in and out of warranty products
- Utilize and maintain accurate customer and service information on CRM system
Warehouse Associate
JCPenney
Forest Park, GA
08.2018 - 01.2021
- Picked and prepared numerous daily shipments in large warehouse environment to facilitate customer order fulfillment.
- Utilized an manual pallet jacks to move items to and from different warehouse locations.
- Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
- Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
Distribution Clerk
Luxottica
McDonough, GA
04.2018 - 06.2018
- Read and followed pick sheets to prepare, pack and scan orders.
- Sorting and routing cartoons.
- Performs all inventory issues maintenance using SAP software.
- Organized work to meet demanding production goals.
Logistics Team Member
Target
McDonough, GA
04.2002 - 04.2018
- Printed, picked and packed items for shipment according to tight schedules.
- Loaded, moved and sorted materials to keep items flowing to correct locations.
- Verified computations against physical count of stock.
- Locating, preparing and affixing appropriate labels.
Education
High School Diploma -
Central High
Macon, GA1998
Skills
- Expert in SAP
- Preparing shipments
- Fulfilling orders
- Strong organization skills
- Familiar with RF systems
- Safely-conscious
Timeline
Customer Care Representative
Whirlpool
01.2021 - Current
Warehouse Associate
JCPenney
08.2018 - 01.2021
Distribution Clerk
Luxottica
04.2018 - 06.2018
Logistics Team Member
Target
04.2002 - 04.2018
High School Diploma -
Central High
Similar Profiles
Omar FajardoOmar Fajardo
Unloading/Recycling Sorter at WhirlpoolUnloading/Recycling Sorter at Whirlpool
Melissa DockeryMelissa Dockery
Credit Manager at WhirlpoolCredit Manager at Whirlpool
David BairdDavid Baird
Assembly Line Production Worker at WhirlpoolAssembly Line Production Worker at Whirlpool
Akhil YadavAkhil Yadav
Deputy Manager People Analytics at WhirlpoolDeputy Manager People Analytics at Whirlpool
Tacara BryantTacara Bryant
Customer Service Representative /Customer Care Representative at GoDaddy.com LLCCustomer Service Representative /Customer Care Representative at GoDaddy.com LLC