Sharonda Medford
Denton
Summary
Highly motivated and detail-oriented professional with a strong work ethic and unwavering commitment to accuracy and efficiency. Seeking a career change as a data analyst, eager to pursue an entry-level data entry position to apply exceptional organizational and computer skills. Thrives in fast-paced environments, dedicated to continuous learning and contributing to team success. Focused on delivering high-quality results, poised to make a valuable impact in any role undertaken.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Insurance Agent
TTEC
11.2024 - Current
- Displayed consistent, positive attitude towards customers, peers, and other personnel, even during high-stress situations.
- Analyzed customer requirements to determine which products or services would provide best fit.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Upsold additional products and services after identifying customer needs and requirements.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Licensed Agent CSR
Everise INC
08.2023 - 01.2024
- Displayed consistent, positive attitude towards customers, peers, and other personnel, even during high-stress situations.
- Analyzed customer requirements to determine which products or services would provide best fit.
Chat Specialist
Hyatt Omaha Reservation Center
02.2022 - 02.2023
- Respond to customer inquiries and resolve issues eciently and efectively through Hyatt's online chat platform
- Provide personalized recommendations and assistance to enhance the guest experience and ensure guest satisfaction
- Demonstrate strong knowledge of Hyatt properties, amenities, and policies to assist guests with booking reservations and managing their stays
- Meet and exceed performance metrics related to response times, resolution rates, and customer satisfaction scores
Advisor 1
Concentrix
01.2020 - 02.2021
- Provided exceptional customer service by addressing inquiries, resolving complaints, and handling escalated issues in a timely and professional manner
- Managed a high volume of inbound calls and emails, consistently meeting and exceeding service level agreements
- Developed strong customer relationships through active listening, empathy, and personalized solutions to ensure customer satisfaction
Guest Support
Disney Reservation Resorts
08.2018 - 01.2019
- Provided exceptional customer service and assistance to guests, ensuring a positive experience during their stay
- Responded promptly and professionally to guest inquiries, requests, and complaints in person, over the phone, and via email
- Coordinated with various departments to fulfill guest requests and resolve issues efficiently
Contractor
Best Buy
06.2018 - 08.2018
- Managed a portfolio of Citibank Best Buy cardholders, providing exceptional customer service and assisting with account inquiries and issues
Contractor
Turbo Tax
03.2018 - 06.2018
- Provided exceptional customer service to clients using TurboTax software through phone, chat, and email channels
- Assisted customers with navigating tax software, troubleshooting technical issues, and understanding tax laws and regulations
Education
Associates - General Studies
Collin College
Plano, TX05.2017
Skills
- Salesforce
- ServiceNow
- Slack
- Avaya
- NICE
- MS Excel
- MS Outlook
- Gmail
- 10 Key Calculation
- Type 40 wpm
- Critical Thinking
- Active Listening
- Conflict Resolution
- Empathy and Customer Focus
- Detail Oriented
- Medical Claims
- Administrative support specialist
- Proofreading
- Collecting information
- Meticulous attention to detail
Certification
Accident, Life and Health Insurance, 07/01/23
Timeline
Insurance Agent
TTEC
11.2024 - Current
Licensed Agent CSR
Everise INC
08.2023 - 01.2024
Chat Specialist
Hyatt Omaha Reservation Center
02.2022 - 02.2023
Advisor 1
Concentrix
01.2020 - 02.2021
Guest Support
Disney Reservation Resorts
08.2018 - 01.2019
Contractor
Best Buy
06.2018 - 08.2018
Contractor
Turbo Tax
03.2018 - 06.2018
Associates - General Studies
Collin College
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