Sharonda Sam
Austin,TX
Summary
Dependable professional with exceptional communication skills in customer service. Known for fostering team collaboration and ensuring safety compliance. Ready to enhance organizational effectiveness through strong supervisory abilities.
Detail-oriented professional with experience in maintaining safety standards and quality assurance. Recognized for strong communication and supervisory skills, ensuring efficient operations and positive customer interactions.
Reliable office assistant with a proven track record in customer service and team collaboration. Skilled in multitasking and safety compliance, consistently delivering high-quality results. Committed to creating a supportive environment that promotes success and growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Office Assistant
Country Home Learning Center
Austin, TX
01.2021 - Current
- Adhered to all safety standards and quality assurance guidelines.
- Examined Trees and trimmed off excess or undesirable materials.
- Remained attentive to Groundman's cues to expedite work.
- Operated Tree Saw, Chipper and Chain saw trimming equipment.
- Checked machinery and performed routine maintenance to prevent malfunction.
- Reviewed design plans and instructions and completed work according to specifications.
- Performed skilled work with hand tools.
- Removed and properly disposed of debris to maintain worksite safety.
- Answered customer questions about specific details of property to specifications.
- Supervised children's daily activities, ensuring safety and engagement.
- Maintained open communication with parents regarding children's progress and needs.
- Established a nurturing environment that encouraged emotional growth and security.
- Communicated positively with children and guardians.
- Enhanced children''s well-being by providing a safe and nurturing environment.
- Handled emergencies calmly and efficiently while following established safety protocols provided by the parents.
- Maintained open communication lines with parents regarding their child''s progress, needs, and concerns.
- Reassured children when upset providing emotional support and stability.
- Administered medications by following strict instructions from parents.
- Encouraged children's emotional and social development.
- Responded to inquiries from parents and guardians.
Assistant Director
Momma Carolyn's Creative Learning Center
Austin, Texas
08.2018 - 10.2020
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Developed and implemented curriculum enhancements to support early childhood learning objectives.
- Collaborated with teaching staff to create engaging activities aligned with developmental milestones.
- Facilitated training sessions for educators, promoting best practices in classroom management.
- Oversaw daily operations, ensuring compliance with licensing regulations and safety standards.
- Managed parent communication, addressing concerns and fostering strong school-community relationships.
- Coordinated special events and activities that enriched the preschool experience for children and families.
- Enhanced parent-teacher communication by implementing a monthly newsletter and organizing regular meetings.
- Evaluated teacher performance through classroom observations, providing constructive feedback for improvement when necessary.
- Maintained accurate student records while adhering to strict confidentiality guidelines outlined by FERPA regulations.
- Collaborated with teachers to develop engaging curricula, incorporating new teaching methods and diverse learning activities.
- Streamlined administrative processes for efficiency, reducing time spent on paperwork and data entry tasks.
- Coordinated with external agencies to ensure compliance with state licensing regulations and maintain an exemplary safety record.
- Implemented an effective behavior management system that promoted positive social interactions among students.
- Created a welcoming environment for prospective families by conducting informative tours of the preschool facility.
- Managed substitute teacher scheduling, ensuring seamless instruction continuity during faculty absences.
- Provided compassionate support to families experiencing personal challenges, connecting them with appropriate resources when needed.
- Engaged with parents and families to build positive relationships for children to thrive.
Preschool Teacher
Oakdale Private School
Houston, TX
10.2010 - 07.2018
- Installed accessories to meet vehicle operator needs, including non-manufacturer components.
- Completed in-depth inspections of vehicle brakes, steering and other systems to check for safety and performance issues.
- Ran diagnostics on heating and cooling systems to trace faults and completed skilled repairs.
- Used manual and computer- assessed diagnostic devices to test equipment and determine repair needs.
Education
High School Diploma -
Sealy High School
Sealy, TX05-1987
RODS Program - Nursing
Praire View A & M University
Prairie View, TX07-1987
Skills
- Verbal communication
- Document preparation
- Scheduling appointments
- Scheduling and calendar management
- Reception duties
- File organization
- Office organization
- Opening and closing offices
- Office supplies inventory management
- Call forwarding
- Customer service
- Front office management
Certification
- Childcare Development Associate Certified
- Director's Credential
- Numerous Hours In Yearly Trainings
Extra Skills
Have experience in driving 14 passenger preschool bus and always willing to learn new things.
Timeline
Office Assistant
Country Home Learning Center
01.2021 - Current
Assistant Director
Momma Carolyn's Creative Learning Center
08.2018 - 10.2020
Preschool Teacher
Oakdale Private School
10.2010 - 07.2018
High School Diploma -
Sealy High School
RODS Program - Nursing
Praire View A & M University