Sharonda Waldon
Knightdale,NC
Summary
Healthcare Administration and Operations Leader with extensive leadership experience in managing healthcare operations and patient administration. Delivered improved operational efficiency and exceptional patient-centered outcomes by leading diverse teams and coordinating multidisciplinary services. Pursuing a Master of Healthcare Administration to further enhance skills in project management and problem-solving.
Overview
28
28
years of professional experience
Work History
Family Caregiving and Personal Development
CAREER DEVELOPMENT PERIOD
Knightdale, Nc
01.2019 - Current
- Balanced family responsibilities with ongoing professional development in healthcare administration.
- Pursued graduate-level coursework in healthcare administration to enhance expertise.
- Gained insights in healthcare leadership, systems, and organizational management.
Healthcare Manager (4A0X1 Health Services Management)
United States Air Force
01.1999 - 01.2019
- Healthcare Operations Leadership
- Directed healthcare administrative operations for active-duty service members, retirees, veterans, and family beneficiaries across military treatment facilities, ensuring quality care delivery.
- Supervised and developed teams of 10–20 personnel, achieving operational efficiency and adherence to service delivery standards.
- Managed healthcare workflows, coordinated appointments, and facilitated patient administration activities, enhancing multidisciplinary communication.
- Supported leadership decision-making through reporting, performance monitoring, and operational analysis.
Healthcare Manager (4A0X1 Health Services Management)
United States Air Force
01.1999 - 01.2019
- Patient Administration & Service Delivery
- Coordinated patient access initiatives and scheduling operations, enhancing healthcare delivery and patient experience.
- Ensured compliance with healthcare policies, documentation standards, and administrative procedures to uphold operational integrity.
- Facilitated communication among providers, administrative teams, and patients to ensure continuity of care.
- Supported process improvement initiatives to streamline clinic operations and address inefficiencies.
Healthcare Manager (4A0X1 Health Services Management)
United States Air Force
01.1999 - 01.2019
- Healthcare Information Systems
- Utilized AHLTA and CHCS platforms to enhance clinical and administrative workflows.
- Maintained electronic records to ensure accuracy and compliance with data management standards.
- Maintained electronic records and ensured accurate data management practices.
- Managed documentation and collaboration workflows via SharePoint to streamline information sharing.
Education
Master of Healthcare Administration (MHA) - In Progress
University of Phoenix
Tempe, AZ03-2027
Bachelor of Science - Healthcare Administration
Bellevue University
Bellevue, NE01-2015
Skills
- Personal Care Coordination
- Care Plan Development
- Team leadership
- Patient experience
- Scheduling & Access Management
- Healthcare Compliance
- Patient Safety Advocacy
- EMR systems
- Data Tracking & Reporting
- Client Progress Monitoring
- Training management
- Team Leadership & Staff Development
- Training & Performance Management
- Patient Record Management
- Client Care Management
- Patient Information Systems
- Microsoft Office Suite
- SharePoint
- Scheduling Systems
- AHLTA
- Customer service
- Problem solving
MILITARY SERVICE
United States Air Force Technical Sergeant (TSgt) Honorable Service | 20 Years
ADDITIONAL INFORMATION
Eligible for leadership, healthcare administration, healthcare operations, patient access, medical office management, and remote healthcare support positions.
Timeline
Family Caregiving and Personal Development
CAREER DEVELOPMENT PERIOD
01.2019 - Current
Healthcare Manager (4A0X1 Health Services Management)
United States Air Force
01.1999 - 01.2019
Healthcare Manager (4A0X1 Health Services Management)
United States Air Force
01.1999 - 01.2019
Healthcare Manager (4A0X1 Health Services Management)
United States Air Force
01.1999 - 01.2019
Master of Healthcare Administration (MHA) - In Progress
University of Phoenix
Bachelor of Science - Healthcare Administration
Bellevue University