Sharonda Walker
Houston,TX
Summary
Motivated Dispatcher with experience monitoring and tracking emergency vehicles. Adaptable individual versed in giving over-the-phone instructions and synchronizing responses with communication centers. Articulate team player with rapid and accurate typing skills. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
School Sub Nurse
Clay County School District
Green Cove Springs, FL
09.2020 - 05.2024
- Provided health services to students in accordance with school policies and procedures
- Monitored immunization records and ensured compliance with state requirements
- Educated staff members on appropriate health practices in the school setting
- Maintained accurate documentation related to student health screenings, referrals, and follow-up visits
- Responded to emergency situations involving students as needed
- Assisted in coordinating vision, hearing, and other screening activities for students
- Performed routine clerical duties such as filing paperwork, answering phones, scheduling appointments
- Assisted in the implementation of individualized health care plans for students with chronic conditions or special needs.
Marketing Director
Premier Assisted Living
Orange Park, FL
06.2021 - 09.2023
- Conducted market research to identify customer needs and preferences.
- Managed relationships with advertising agencies and vendors.
- Creating and running marketing campaigns to attract new residents and get attention from the families of potential residents.
- Creating regular marketing overviews, identifying strategies to increase occupancy, and working on outreach to the community.
Auditor
Condotek
Jacksonville, FL
01.2018 - 10.2018
- Reviewed loan agreements to confirm completeness and accuracy
- Prepared documents for closing of residential loans including promissory notes, deeds of trust or mortgages, disclosure statements and other related documents
- Responded quickly to requests from regulatory agencies regarding consumer complaints
- Collaborated with underwriters in order to ensure timely processing of loan applications
- Handle high sensitive and confidential information via multimedia (radio, telephone, email, and phone.)
Dispatcher
Coca Cola Bottling
Houston, TX
01.2009 - 08.2011
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Updated records of driver locations, delays, and cancellations.
- Assigned drivers to appropriate routes based on customer needs.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Resolved customer complaints related to service issues or delays.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Education
Associate of Arts -
Florida State College at Jacksonville
Jacksonville, FL05.2024
High School Diploma -
Jack Yates High School
Houston, TX06.2004
Skills
- Accident Reports
- Supplies Management
- Medication Administration
- Data Entry
- Managed Healthcare settings
- Administrative Assistant (DON)
- Patient Health Assessments
- Care Plan Adherence
- Knowledge of State Regulations
- Patient Care
- Service Coordination
- Driver communication
- Schedule Management
- Customer Relations
- Schedule Coordination
- Critical thinker
- Adjusting routes
Certification
- Medication Technician
- CNA Certification
Timeline
Marketing Director
Premier Assisted Living
06.2021 - 09.2023
School Sub Nurse
Clay County School District
09.2020 - 05.2024
Auditor
Condotek
01.2018 - 10.2018
Dispatcher
Coca Cola Bottling
01.2009 - 08.2011
- Medication Technician
- CNA Certification
Associate of Arts -
Florida State College at Jacksonville
High School Diploma -
Jack Yates High School
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