Sharonda Washington
Fairfax,SC
Summary
Dedicated Store Manager known for effective staff training and complaint resolution. Experienced in managing daily operations and optimizing inventory processes to boost sales and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Store Manager
Pop's Mart Fuels
Yemassee, SC
12.2022 - Current
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored staff to enhance customer service and operational efficiency.
- Managed inventory levels, optimizing stock management processes for increased availability.
- Developed and implemented promotional strategies to drive sales and customer engagement.
- Resolved customer complaints effectively, improving overall satisfaction ratings.
- Coordinated staff schedules, ensuring optimal coverage during peak hours and events.
- Monitored financial performance, implementing cost-saving measures to enhance profitability.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Store Manager
Pop's Mart Fuels
Hampton, SC
11.2022 - 12.2022
- Assisted in developing and implementing store operational procedures to enhance efficiency.
- Trained and mentored new team members on customer service best practices and product knowledge.
- Collaborated with management to analyze sales trends and adjust merchandising strategies accordingly.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Assistant Manager
Pilot
Hardeeville, SC
03.2020 - 11.2022
- Managed daily operations to ensure efficient workflow and timely project completion.
- Developed training materials to enhance team performance and knowledge retention.
- Conducted regular performance evaluations to provide constructive feedback and support team growth.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Implemented process improvements that increased operational efficiency and reduced errors.
Shift Manager
Wendy's
Ridgeland, SC
04.2019 - 03.2020
- Supervised team operations to ensure efficient service and adherence to company standards.
- Trained and mentored new staff on procedures, enhancing overall team performance.
- Implemented inventory management systems to reduce waste and optimize supply chain processes.
- Coordinated shift schedules to maximize staffing efficiency during peak hours.
- Monitored food safety practices to maintain compliance with health regulations and standards.
Education
No Degree - Early Childhood Care And Education
Denmark Technical College
Denmark, SCHigh School Diploma -
Barnwell High School
Barnwell, SC06-2001
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store opening and closing
- Team leadership
- Friendly and positive
Accomplishments
- Managed a store that exceeded company expectations in every category during mulitple quarters.
- Supervised team of 6 staff members.
- Resolved product issue through consumer testing.
Timeline
Store Manager
Pop's Mart Fuels
12.2022 - Current
Assistant Store Manager
Pop's Mart Fuels
11.2022 - 12.2022
Assistant Manager
Pilot
03.2020 - 11.2022
Shift Manager
Wendy's
04.2019 - 03.2020
No Degree - Early Childhood Care And Education
Denmark Technical College
High School Diploma -
Barnwell High School