Sharon E. Jones
Mount Prospect,IL
Summary
Hard working, multi-tasking Administrative Assistant with outstanding people skills; including telephone, customer service, scheduling and documentation skills.
Overview
21
21
years of professional experience
Work History
Front Office Manager
PDQuipment
Bensenville, IL
03.2018 - 06.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
Meat Wrapper
Jewel-Osco
Wood Dale, IL
08.2013 - 08.2016
- Offered guests top-notch service, greeting every person and assisting with needs such as locating products.
- Supported cross-functional team efforts by assisting with tasks in other departments as needed, contributing to overall store success.
- Collaborated with other team members to ensure a smooth workflow within the department during peak times.
- Protected consumers by consistently following food handling and safety guidelines.
Planning Division Secretary
City Of Highland Park
Highland Park, IL
08.2005 - 08.2011
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Teller Supervisor
LaSalle Bank
Des Plaines, IL
07.1997 - 05.2003
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Counted cash drawers and made bank deposits.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
Education
Associate of Arts - English Literature/Accounting
William Rainey Harper College
Palatine, ILHigh School Diploma -
Von Steuben Sr. High School
Chicago, ILSkills
- Effective Multitasking
- Workflow Optimization
- Customer Service/Relations
- MS Office OUTLOOK, WORD, EXCEL
Accomplishments
- As City of Highland Park Planning Division Secretary, used Microsoft EXCEL to develop inventory tracking spreadsheets.
Freedom of Information Act Officer
Became a F.O.I.A. Officer while employed at the City of Highland Park.
Worked closely with Legal Counsel in developing strategies for Planning Division issues.
Contributed to the City of Highland Park website with updated meeting dates.
Additional Information
Type 45 WPM
WORD/EXCEL
Data Archiving
Timeline
Front Office Manager
PDQuipment
03.2018 - 06.2018
Meat Wrapper
Jewel-Osco
08.2013 - 08.2016
Planning Division Secretary
City Of Highland Park
08.2005 - 08.2011
Teller Supervisor
LaSalle Bank
07.1997 - 05.2003
Associate of Arts - English Literature/Accounting
William Rainey Harper College
High School Diploma -
Von Steuben Sr. High School