Sharon Raver-Villanueva
Summary
Accomplished Healthcare leader and Licensed Clinical Social Worker with extensive experience in PACE programs and aging services. Excelled at the Institute on Aging, driving client satisfaction and operational efficiency. Known for innovative problem-solving and effective communication, achieving significant program stability, growth and compliance. Skilled in policy development and team collaboration.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Senior Director
Institute on Aging
10.2021 - Current
- Managed a PACE center supporting close to 300 participants and 100 staff with annual revenue exceeding $20 million.
- Ensured adherence to regulations while overseeing Adult Day Health Care, Home Health Care services, a Community Clinic with a CLIA waiver, and a Dental Clinic.
- Developed and managed budgets, handled contracts and renewals.
- Participate in grant management, including CalGrows, CalTrans, and Bridge to Recovery.
- Managed diverse vendors and independent practitioners, maintaining high standards of care.
- Engaged in SEIU collective bargaining.
- Directed annual Quality Assurance Improvement Plan within the framework of the quality program and initiatives.
- Contributed to various committees at program and organizational levels.
- Facilitated professional development programs to build a high-performing team.
- Directed operations to improve efficiency and increase profit margins.
- Led change management efforts to adapt to market shifts and organizational needs.
- Drove client satisfaction and improved support services to increase retention.
- Oversaw strategic planning and implementation to ensure organizational goals were met.
- Implemented new technologies to streamline processes and enhance productivity.
- Collaborated with executive leadership team to develop long-term objectives that would drive success.
- Acted as the primary Incident Commander for the PACE program.
PACE Program Director
North East Medical Services
02.2020 - 08.2021
- Led efforts to secure initial approvals from CDPH and DHCS for newly established PACE program.
- Engaged with various levels of NEMS personnel including executives and legal teams.
- Collaborated with architects on site renovation and facilitated move-in.
- Oversaw timely completion of State Readiness Review with DHCS amidst pandemic challenges.
- Directed talent acquisition, oversaw onboarding, and developed a competency program for a 12-member interdisciplinary team.
- Negotiated contracts with vendors, independent licensed practitioners, and other PACE Network providers.
- Developed program-level policy and procedures.
- Created an emergency response plan.
- Developed and launched marketing initiatives to drive higher enrollment rates.
- Collaborated with IT team to tailor EHR for PACE program.
- Spearheaded regular strategy meetings with the executive team.
Senior Director, On Lok PACE
Institute on Aging
04.2018 - 02.2020
- Internally, acted as a key leader engaging with executives, front line workers, and directors.
- Externally, maintained a leadership role with On Lok’s executive, regulatory, enrollment, and health plan teams and Providers
- Oversaw two 11-member interdisciplinary teams.
- Ensured seamless integration and execution of care plans for frail elderly.
- Managed team's audit-readiness ensuring successful CMS and DHCS audits.
- Upheld regulatory requirements through regular assessments and reporting.
- Directed contract requirement fulfillment between On Lok and IOA.
- Coordinated management of the clinic, home care department, and social services, supervising a team exceeding 50 individuals.
- Ensured quality control with external service providers.
- Enhanced team stability by recruiting and developing strong leaders.
- Engaged and secured licensed contractors for specialized roles in podiatry, mental health therapy, and dentistry.
- Adjusted staffing numbers to match changing census figures, enhancing program efficiency.
- Evaluated patient care standards through data analysis.
- Directed and supported a Quality Program and QI Associate.
- Participated in diverse committees including Infection Control and Utilization Review.
- Collaborated with VP on budget and financial performance oversight.
Program Manager
On Lok
07.2002 - 04.2018
- Achieved growth through effective site management in two counties.
- Acted as Interim Regional Director for 4-month period.
- Supervised a team of over 20 employees, including front-line workers and licensed practitioners.
- Managed complete site operations.
- Ensured adherence to PACE federal regulations and state compliance with Title 22 for adult day health centers.
- Created and co-led an educational program with PACEPartners for national leaders in PACE.
- Spearheaded the successful integration of two company locations, reversing previous net losses.
- Led diverse process improvement ventures from centralized intake functions to facility construction and renovation undertakings.
Director Elder Support Program
Senior Citizens of Greater Dallas
Dallas, TX
01.1997 - 01.2002
Video Trainer
PRIMEDIA WorkPlace Learning
Carrollton, TX
01.1999 - 01.2000
Geriatric Social Worker
Presbyterian Hospital of Dallas - Senior Care Services
Dallas, TX
01.1995 - 01.1997
Education
Master of Science - Social Work
University of Texas at Arlington
B.A. - Psychology & Sociology
University of Texas at San Antonio
Skills
- Healthcare leader
- Seasoned operations manager
- Licensed Clinical Social Worker (LCSW)
- PACE Specialist
- Aging Specialist
- Client-centered focus
- Critical systems thinker
- Policy development
- Administrative oversight
- Effective communicator
- Collaborative team leader
- Innovative problem solver
Community Service
- National Association of Social Workers – Texas Chapter
- American Red Cross – Disaster Action Team
- Texas Nursing Home Ombudsman
License
LCSW, #28053, Texas
Certification
- Licensed Clinical Social Worker (Texas)
Timeline
Senior Director
Institute on Aging
10.2021 - Current
PACE Program Director
North East Medical Services
02.2020 - 08.2021
Senior Director, On Lok PACE
Institute on Aging
04.2018 - 02.2020
Program Manager
On Lok
07.2002 - 04.2018
Video Trainer
PRIMEDIA WorkPlace Learning
01.1999 - 01.2000
Director Elder Support Program
Senior Citizens of Greater Dallas
01.1997 - 01.2002
Geriatric Social Worker
Presbyterian Hospital of Dallas - Senior Care Services
01.1995 - 01.1997
Master of Science - Social Work
University of Texas at Arlington
B.A. - Psychology & Sociology
University of Texas at San Antonio
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