Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharonna Chandler

Houston,TX

Summary

Compassionate caregiver with extensive experience at We Care Home Health Services, enhancing client well-being through personalized care plans and emotional support. Proven problem-solver skilled in medication management and patient mobility assistance, fostering strong relationships and ensuring safety. Committed to delivering high-quality care while maintaining dignity and respect for all clients.

Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.

Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.

Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.

Polite and professional sales rep successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

22
22
years of professional experience

Work History

Caregiver

We Care Home Health Services
Houston, TX
01.2010 - Current
  • Assisted clients with daily living activities, enhancing overall quality of life.
  • Monitored and recorded vital signs to ensure patient health and safety.
  • Developed personalized care plans in collaboration with healthcare professionals.
  • Provided companionship and emotional support to improve client well-being.
  • Administered medications according to prescribed schedules, ensuring compliance.
  • Trained new staff on best practices for patient care and safety protocols.
  • Implemented effective communication strategies to coordinate care among team members.
  • Maintained accurate documentation of client progress and changes in condition.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.

Customer Service Manager

Walmart
Houston
04.2015 - 03.2020
  • Led customer service team to enhance satisfaction through effective training and support.
  • Developed and implemented strategies to resolve customer issues promptly and efficiently.
  • Analyzed customer feedback to identify trends and improve service processes.
  • Coordinated scheduling and staffing for optimal service coverage during peak hours.
  • Mentored staff on best practices for conflict resolution and proactive communication.
  • Enhanced operational efficiency by streamlining service workflows and procedures.
  • Evaluated performance metrics to drive continuous improvement in service delivery standards.
  • Took ownership of customer issues and followed problems through to resolution.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.

Customer Care Representative

Mantra Films
Los Angeles, CA
03.2010 - 04.2015
  • Assisted customers with inquiries, providing timely and accurate information.
  • Resolved customer complaints efficiently, ensuring satisfaction and retention.
  • Utilized CRM systems to track customer interactions and feedback.
  • Documented customer interactions for quality assurance and process improvement.
  • Collaborated with team members to improve service delivery processes.
  • Supported training sessions for new hires on customer service best practices.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Assisted call-in customers with questions and orders.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Logged call information and solutions provided into internal database.
  • Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.

Customer Support Specialist

AT&T
Los Angeles, CA
06.2012 - 09.2013
  • Resolved customer inquiries through multiple channels, ensuring prompt and effective communication.
  • Assisted customers with billing issues, demonstrating strong problem-solving skills and attention to detail.
  • Collaborated with team members to streamline support processes, enhancing overall efficiency in service delivery.
  • Analyzed customer feedback to identify trends and recommend improvements in service offerings.
  • Managed escalated cases, coordinating between departments to ensure swift resolution of complex problems.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
  • Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
  • Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
  • Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
  • Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
  • Led project to integrate chat support, offering customers additional, convenient contact channel.
  • Reduced call handle time, allowing for more customer inquiries to be resolved each day.
  • Fostered culture of continuous learning among support team, enhancing overall expertise in product and customer service.
  • Optimized use of CRM tools, ensuring accurate tracking and follow-up of customer interactions.
  • Boosted team morale and productivity by organizing regular training sessions on new software and customer service techniques.
  • Collaborated with product team to communicate customer needs, leading to enhancements that increased user satisfaction.
  • Enhanced client satisfaction by resolving complex issues through in-depth troubleshooting and effective communication.
  • Implemented customer feedback loop, enabling direct input into product updates and innovations.

Call Center Representative

Tanf
Los Angeles, CA
06.2004 - 2010
  • Handled high volume customer inquiries via phone, ensuring prompt and effective resolutions.
  • Utilized CRM systems to track customer interactions and maintain accurate records.
  • Assisted in training new team members on call protocols and customer service standards.
  • Collaborated with team to identify process improvements that enhanced service efficiency.
  • Resolved complex issues by coordinating with other departments for comprehensive solutions.
  • Provided feedback on common customer concerns to help refine service strategies.
  • Maintained knowledge of product offerings to deliver informed support to customers.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.

Education

High School Diploma -

Carson High
Carson, CA
06.2004

Skills

  • Respectful and compassionate
  • Time management
  • Elderly care
  • Problem-solving
  • Dependable and responsible
  • Type 45 words per minute
  • CPR
  • Inbound and outbound calls
  • Patient care
  • Daily living assistance
  • Multitasking and organization
  • Personal hygiene assistance
  • Basic housekeeping
  • Emotional support
  • Housekeeping
  • Strong ethics
  • Meal preparation
  • Housekeeping tasks
  • Relationship building
  • Compassionate care
  • Flexible schedule
  • Verbal and written communication skills
  • First aid and safety
  • Flexible schedule and availability
  • Patient companionship
  • Dementia care
  • Compassionate communication
  • Medical record-keeping
  • Team collaboration
  • Medication and appointment reminders
  • Supportive companionship
  • Alzheimer's care
  • Direct patient care
  • Behavioral management
  • Medication management
  • Documentation
  • Mobility assistance
  • COVID-19 safety policies
  • Special needs care
  • HIPAA compliance
  • Client documentation
  • Medication administration
  • Behavior redirection
  • Patient management
  • ADL assistance
  • Client transportation
  • Incident reporting
  • Care plan assessment
  • End-of-life care
  • Care plan management
  • Hoyer lifting equipment
  • Progress documentation
  • Patient assessments
  • Complex Problem-solving
  • Care plan adherence
  • PPE usage
  • Transportation services
  • Records management
  • Medical records management
  • Records maintenance
  • Physical therapy support
  • Indirect patient care
  • Chronic illness management
  • Medical office administration
  • Case management
  • EMR / EHR
  • Chronic disease management
  • Clinical quality program standards
  • Incapacitation care
  • Reliability and punctuality
  • Compassion and empathy
  • Active listening
  • Adaptability and flexibility
  • Safety awareness
  • Verbal and written communication
  • Social interaction
  • Conflict resolution
  • Stress management
  • Nutrition
  • Disability support
  • At-home care instruction
  • Empathetic listening
  • Daily living activities assistance
  • Medication coordination
  • Patient mobility assistance
  • Case management experience
  • Quality program protocols
  • Autism support
  • Compassionate client care
  • Community activities
  • State regulations
  • Fast learner
  • Attentive to people
  • Bedside care
  • Clear communication

Timeline

Customer Service Manager

Walmart
04.2015 - 03.2020

Customer Support Specialist

AT&T
06.2012 - 09.2013

Customer Care Representative

Mantra Films
03.2010 - 04.2015

Caregiver

We Care Home Health Services
01.2010 - Current

Call Center Representative

Tanf
06.2004 - 2010

High School Diploma -

Carson High