Hi, I’m
Sharon Loveridge
Holliston
Summary
Accomplished Senior Advisor at Bridges By EPOCH, leveraging exceptional relationship-building and communication skills to enhance client satisfaction and drive business growth. Expert in seniors' needs, demonstrating detail orientation and confidentiality maintenance. Proven track record in leading teams to exceed performance goals.
Overview
11
years of professional experience
1
Certification
Work History
Bridges By EPOCH
Senior Advisor
09.2023 - Current
Job overview
- Provided advice, education and guidance to family members to make informed decisions for their loved ones
- Worked collaboratively with team members to ensure needs of each family touring were addressed
- Maintained an extensive professional network and leveraged connections to secure new business leads.
- Evaluated competitors rates and levels of service to discuss intelligently about the competition
Anthology Senior Living
Sales Counselor
12.2022 - 09.2023
Job overview
- Inspired trust and credibility with family members by maintaining a high level of professionalism
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of decision making process
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Bayada Home Health Care
Client Services Manager
01.2022 - 12.2022
Job overview
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Developed new employees and on-going performance assessment of current employees.
- Streamlined internal processes for improved efficiency in handling client requests and managing daily operations.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Salmon Health And Retirement
Director of Business Development
11.2020 - 01.2022
Job overview
- Increased client base by developing and implementing effective business development strategies.
- Collaborated with sales team to create lead generation programs that resulted in new client acquisitions.
- Developed partnerships with professionals and community partners for future referrals
- Monitored progress towards outreach goals regularly, making adjustments as needed to ensure continued success of initiatives.
Adelaide of Newton Centre
Therapeutic Recreation Director
05.2019 - 11.2020
Job overview
- Designed recreational therapy interventions utilizing evidence-based practices to improve patient outcomes.
- Implemented therapeutic leisure and recreational activities that addressed the specific needs of the residents.
- Conducted ongoing assessments of facility amenities and equipment, ensuring safety standards were met at all times.
- Coordinated special events and outings for patients, promoting social interaction and community integration.
Various Employers
Activities Director
01.2014 - 05.2019
Job overview
- Hired and trained staff of 14 to provide excellent customer service and engagement opportunities for residents
- Promoted excellent quality of life for residents by innovating, organizing, and facilitating activities.
- Evaluated supplies and requested purchases to meet activity plans. Monitored monthly budgets.
- Engaged residents through events, small groups, and personal attention.
Education
Brandeis UniversityWaltham, MA
Bachelor of Arts from Politics
Skills
- Relationship building and management
- Excellent communication skills
- Understanding of Seniors
- Detail oriented
- Excellent customer service
- Performance Evaluations
- Maintain confidentiality
Certification
Certified Dementia Practitioner
Dementia Friendly Champion
Timeline
Senior Advisor
Bridges By EPOCH
09.2023 - Current
Sales Counselor
Anthology Senior Living
12.2022 - 09.2023
Client Services Manager
Bayada Home Health Care
01.2022 - 12.2022
Director of Business Development
Salmon Health And Retirement
11.2020 - 01.2022
Therapeutic Recreation Director
Adelaide of Newton Centre
05.2019 - 11.2020
Activities Director
Various Employers
01.2014 - 05.2019
Brandeis University
Bachelor of Arts from Politics
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