Hi, I’m
Sha'Rontay Harris
Summerville,SC
' All great achievements require time'
Maya Angelou
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Certified law enforcement professional prepared for high-security environments and crisis management. Proven track record in maintaining order, ensuring safety, and enforcing regulations with strong interpersonal skills. Reliable team collaborator focused on achieving optimal results and adapting to changing needs. Skilled in conflict resolution, surveillance, and security procedures with calm, authoritative presence.
Work History
Edgefield county detention centerEdgefield, South Carolina
Certified Detention Officer
11.2020 - 11.2024
Job overview
- Answer calls regarding court, inmates, time of visit
- By making sure head count is done in a timely manner, staying security minded
- I make sure that all the daily activities are done and the inmates are feed
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Responded promptly to emergency situations and provided medical aid.
- Processed inmates by taking photographs and fingerprints.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Contributed to the efficient processing of new detainees by conducting intake procedures such as fingerprinting, photographing, and inventorying personal belongings.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Developed rapport with detainees by treating them respectfully and fairly, fostering an atmosphere of mutual trust that helped reduce tensions within the facility.
Harbor island securityHilton Head Island, South Carolina
Security Officer
08.2018 - 11.2020
Job overview
- I worked at different gates making different passes, all while giving great customer service to the renters, homeowners, and guest
- Also conducted house watches and patrol
- I am Sled certified
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
South Carolina Department of CorrectionsRidgeland, South Carolina
Correctional Officer
06.2016 - 08.2018
Job overview
- I make sure to be security minded when around the inmates to protect and serve them conduct counts to make sure everyone is accounted for
- I drive the rover to make sure no inmates try to escape or no one from the outside try's to throw contraband over the fence maintain the vehicle gate making sure I know who comes in and out of the institution
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
Overview
8
years of professional experience
1
Certification
Education
Whale Branch Early College High School, Seabrook, SC
High School Diploma
05-2016
University Overview
- Honor Roll [11th grade and2015]
- Honor Roll [12th grade and 2016]
- Awarded [Most Improve]
- Awarded [JROTC Completion]
- [WBECHS Honor Society] Member
- Extracurricular Activities: [Basketball]
- Extracurricular Activities: [ Softball]
- Extracurricular Activities: [ JROTC]
Skills
- Inmate supervision
- Restraint techniques
- Behavioral observation
- Security procedures
- Verbal de-escalation
- Gang awareness
- Suicide prevention
- Defensive tactics
- Inmate classification
- Firearms proficiency
- First aid administration
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Customer service excellence
- Reliability and punctuality
- Problem-solving skills
- Customer support
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Certification
- Microsoft Office Specialist (MOS) - Microsoft.
- OSHA Certified
- CPR/AED Certification
- [South Carolina] Driver's License
- First Aid Certification
employee of the month
I was awarded employee of the mouth in September because I changed my mind set. I became what my job wanted to be by, taking the initiative of doing more than what was expected of me. I was a training officer, a cook, a problem solver, solved conflict, was a therapist when needed. I never let a rough day determine what person I will be when I'm at work. The sheriff saw my hard work and dedication and awarded me with this certificate.
Languages
English
Full Professional
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Flexible work hoursPaid time off401k matchWork from home optionPaid sick leaveSoftware
Microsoft excel
Microsoft word
Timeline
Certified Detention Officer
Edgefield county detention center
11.2020 - 11.2024
Security Officer
Harbor island security
08.2018 - 11.2020
Correctional Officer
South Carolina Department of Corrections
06.2016 - 08.2018
- Microsoft Office Specialist (MOS) - Microsoft.
- OSHA Certified
- CPR/AED Certification
- [South Carolina] Driver's License
- First Aid Certification
Whale Branch Early College High School
High School Diploma
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