Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

SHARON BOONE

ACWORTH,GA

Overview

17
17
years of professional experience

Work History

Independent Consultant/ Projects

Self Employed
Acworth, Georgia
07.2024 - Current
  • Assessed risk factors associated with each project and developed contingency plans accordingly.
  • Developed and updated project plans to document objectives, technologies, schedules, and funding.
  • Conferred with project personnel to identify and resolve problems.
  • Furnished project updates to various stakeholders, informing on strategy, adjustments and progress to expand social media and audience expansion

DMS 1 Medicare Sales Agent

Humana
Louisville, KY
05.2022 - 07.2024
  • Field Inbound enrollments calls from members and prospects
  • Cross sell dental, vision, PDP and Med Supplements
  • Met and exceed conversion expectations. 52% close ratio for new AEP business
  • Consistently High Accretion and retention rate
  • Mitigate CTM complaints through accurate presentations and Book of Business Follow Up

Remote Sales Agent

Ehealth
Acworth, GA
07.2021 - 05.2022
  • Explained benefits of policies to promote sales of Medicare plans
  • Compared Medicare Advantage Policies and made recommendations after thorough needs analysis
  • Compared Medicare Supplement policies based on customer needs and budget
  • Analyzed Drug plans based on formularies and tiers
  • Utilized CRM and NICE to complete enrollments via telephonic platform
  • Met and surpassed Quotas for sales, occupancy, schedule adherence and compliance

Independent Remote Call Center Agent/Escalation

Self Employed/ARISE
Acworth, Georgia
10.2018 - 07.2021
  • Maintained up-to-date knowledge of company's products, services and promotions.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Assisted callers per week in fast-paced environment.
  • To 10% of One Call Resolutions
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Corrected issues with clients and hosts and mitigated complaints

Director of Operations

Colibrium/HGS
Roswell, GA
06.2012 - 09.2018
  • Directed and Managed all aspects of Operations for more than 11 Health Insurance Carriers- overseeing more than 1000 agents during more than five seasons
  • Managed Supervisory, Quality Staff
  • Conducted Daily Scrum/Operations Meetings both internal and client facing
  • Managed and Contained One Million plus monthly manpower budget
  • Developed and Implemented Strategic Sales Platform and process resulting in 7 point conversion increase in enrollments.
  • Drove Conversion to more than 76,000 enrollments over 5 seasons translating into $263,568,000 of annualized premium for Healthcare Clients
  • Developed Training Material for Sales and Sales Compliance
  • Conducted small, one-on-one and Large Group Training
  • Met all KPIs, SLAs, benchmarks and sales quotas per Client Requirements
  • Standardized and aligned seven programs to Corporate Business Excellence requirements
  • Planned and Executed Multiple Performance Improvement Projects across US Geography
  • Managed Stakeholder communication and Tracked Deliverables at all stages of implementation.
  • Coordinated with Global Interdisciplinary Team
  • Coordinated Sales Audit Compliance
  • Mentored Leadership, increasing Emotional Intelligence and decreasing Attrition

Senior Agent

VIMO
Marietta, GA
07.2008 - 12.2011
  • Consistently exceeded department sales quotas
  • Consulted with consumers in more than 40 states on telephonic sales platform for fortune 500 insurance carriers
  • Consistently exceeded company goals for conversion and compliance
  • Cross-sold ancillary products to increase production
  • Generated more than 4.5 million in annualized premium - acquiring more than 2250 clients.
  • Recognized as top sales generator
  • Increased personal production sales by 70% in 2009 alone.

Education

Bachelor of Arts -

Georgetown University

Skills

  • Project Management
  • Excellent Written and Verbal Communication
  • Leadership
  • Planning
  • Research
  • Negotiation Skills
  • Teamwork
  • Business Process
  • Problem Solving
  • People Management
  • Creative Problem Solving
  • Communication Skills
  • Mentoring
  • CRM and Sales Force Proficiency
  • Microsoft Project
  • Quality Assurance
  • Performance Analysis
  • Microsoft Excel

Accomplishments

Accomplished senior manager, people mentor and trainer

  • Keen Ability to Effectively Manage teams and optimize individual and group success
  • Skilled cross-continental engagement with global teams to accomplish core operational objectives
  • Ability to recruit, develop and retain top talent
  • Effectively Train from small to large groups with strong knowledge retention

Process and thought innovator

  • Ability to engage all stakeholders - internal, external and executive
  • Increase overall organizational and operational efficiency for multiple engagements

Timeline

Independent Consultant/ Projects

Self Employed
07.2024 - Current

DMS 1 Medicare Sales Agent

Humana
05.2022 - 07.2024

Remote Sales Agent

Ehealth
07.2021 - 05.2022

Independent Remote Call Center Agent/Escalation

Self Employed/ARISE
10.2018 - 07.2021

Director of Operations

Colibrium/HGS
06.2012 - 09.2018

Senior Agent

VIMO
07.2008 - 12.2011

Bachelor of Arts -

Georgetown University

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SHARON BOONE