Sharoon Chacon
Orlando,FL
Summary
Adept n customer service and retail operations, my tenure at Mini Market honed my skills in resolving escalated customer issues and training staff, ensuring a seamless shopping experience. Proficient in retail software, I excel in communication, significantly enhancing customer relations and satisfaction.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Customer Services
Mini Market
04.2022 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
High School Diploma -
Colegio Metropolitano
San Cristobal, Venezuela07.2021
Skills
- Customer Service
- Good communication skills
- Customer Relations
- Call center experience
- Luxury Retail Experience
- Retail Store Operations
- Retail and fashion
- Retail Cleaning
- Retail Floor Stocking
- Retail Employee Training
- Retail software proficiency
Languages
Spanish
Native or Bilingual
Ingles
Professional Working
Timeline
Customer Services
Mini Market
04.2022 - Current
High School Diploma -
Colegio Metropolitano
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