SHARQUELA PRICE
Princeton,TX
Summary
Empathetic Customer Care Specialist with a proven record of supporting customers in fast-paced environments. Skilled in active listening, problem-solving, and building trust through every interaction. Committed to resolving issues with care and delivering positive experiences.
Overview
5
5
years of professional experience
Work History
Stocker
Wal-Mart
03.2024 - Current
- Performed inventory control, such as counting, and stocking merchandise.
- Assisted customers with locating and purchasing items located on sales floor or in storeroom.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Member Support Associate
Peloton
Plano , TX
10.2021 - 09.2023
- Took ownership of resolving product issues by collaborating with various departments, always striving to turn challenges into positive outcomes.
- Handled escalated concerns with empathy and urgency, ensuring every customer felt heard and valued.
- Provided patient, step-by-step hardware and software troubleshooting to help members get the most out of their fitness equipment.
Fraud Specialist
Bank of America
11.2020 - 09.2021
- Contribute to process improvements in fraud prevention and detection strategies to reduce fraudulent losses and improve asset recovery efforts.
- Ensure compliance with financial regulations, consumer protection laws, and internal policies during skip tracing, fraud investigations, and collections activities.
- Investigate and detect fraudulent activities related to accounts, transactions, and financial operations using advanced fraud detection tools.
Education
High School Diploma -
Mesquite High School
Mesquite, TXSkills
- Proficient in CRM software
- Deescalation techniques proficiency
- Teamwork and collaboration
- Skip tracing techniques
- Client engagement
- Prioritization and scheduling
Timeline
Stocker
Wal-Mart
03.2024 - Current
Member Support Associate
Peloton
10.2021 - 09.2023
Fraud Specialist
Bank of America
11.2020 - 09.2021
High School Diploma -
Mesquite High School
Similar Profiles
Jasper BucklesJasper Buckles
Loss Prevention Supervisor at Wal-Mart Distribution, Wal-MartLoss Prevention Supervisor at Wal-Mart Distribution, Wal-Mart
Manuel RomanManuel Roman
Fulfillment Lead at Wal-Mart Distribution CenterFulfillment Lead at Wal-Mart Distribution Center
Kendrick DavisKendrick Davis
Team Lead at Wal-Mart SupercenterTeam Lead at Wal-Mart Supercenter
Branden JanuhowskiBranden Januhowski
Pharmacy Technician at Wal-Mart PharmacyPharmacy Technician at Wal-Mart Pharmacy
Jessica RamosJessica Ramos
Product Engineer (Customer Quality Services – S/A Body) at Toyota Motor North America, Inc.Product Engineer (Customer Quality Services – S/A Body) at Toyota Motor North America, Inc.