Sharra Robertson
Summary
Hands-on leader with excellent operations, customer service and analytics skills. Comfortable leading presentations to clients to drive new business, expand accounts and establish brand profile.
Overview
20
20
years of professional experience
Work History
Vice President of Operations & Accounting
Main Event Merchandise Group
09.2022 - Current
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Identified opportunities to improve business process flows and productivity.
- Identified and resolved issues between employees, promoting better collaboration and mutual respect.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Oversaw business-wide changes to modernize procedures and organization.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Directed technological improvements.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
Director of Operations & Accounting
Main Event Merchandise Group
05.2018 - 09.2022
- Oversaw day-to-day production activities.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Business Process Manager
Main Event Merchandise Group
02.2015 - 05.2018
Customer Service Manager
Main Event Merchandise Group
02.2013 - 02.2015
Program Coordinator
Main Event Merchandise Group
03.2011 - 02.2013
Director of Custom Sales
H3 Sportgear LLC
08.2005 - 02.2011
Sales Support Analyst
Jarden Home Brands
02.2004 - 08.2005
Education
Bachelors Degree - Business Administration
Ball State University
Skills
- Policy and Procedure Development
- Customer Education
- Process Improvement
- Conflict Resolution
- Complex Problem-Solving
- Staff Training
- Analytical and Critical Thinker
- Adaptable and Flexible
- Critical Thinking
- Cash Flow and Financial Analysis
- Recruiting and Hiring
Timeline
Vice President of Operations & Accounting
Main Event Merchandise Group
09.2022 - Current
Director of Operations & Accounting
Main Event Merchandise Group
05.2018 - 09.2022
Business Process Manager
Main Event Merchandise Group
02.2015 - 05.2018
Customer Service Manager
Main Event Merchandise Group
02.2013 - 02.2015
Program Coordinator
Main Event Merchandise Group
03.2011 - 02.2013
Director of Custom Sales
H3 Sportgear LLC
08.2005 - 02.2011
Sales Support Analyst
Jarden Home Brands
02.2004 - 08.2005
Bachelors Degree - Business Administration
Ball State University
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