Sharreda Coleman
Rocky Mount,NC
Summary
I am a sworn and certified law enforcement officer. I work within the community to reintegrate individuals sentenced to supervision. I am skilled and trained to help individuals in crisis. I manage and supervise a case load of over 50 people. I have over 15 years of customer service/client support experience. I have a Bachelor’s degree in Criminal Justice and a minor in Psychology. I have worked in a multitude of environments.
Overview
13
13
years of professional experience
Work History
Probation and Parole Officer
State of North Carolina
03.2023 - Current
- As a law enforcement officer, I am responsible for supervising individuals who have been placed on probation, ensuring compliance with court-ordered conditions, providing guidance and support to help them reintegrate into society and assessing risks and developing adequate case plans.
- Manage high-risk cases with exceptional care and vigilance, minimizing potential threats to public safety.
- Collaborate with law enforcement agencies to apprehend violators, leading to a significant decrease in recidivism rates.
- After accessing their needs, I make referrals to appropriate rehabilitating programs.
- I am also CIT (Crisis Intervention Training) certified.
Patient Account Specialist
ACI Support Specialists
07.2019 - 03.2023
- As an account specialist, I worked in the billing department for ER patients that were injured in an accident
- I investigated and interviewed each case to ensure the medical bill is taken care of by the appropriate entity.
Administrative Assistant
Monarch
08.2013 - 06.2016
- As an administrative assistant I scheduled appointments, assisted patients with paperwork, took payments, answered phone calls, and billed clients.
Server/Bartender
Chili's Grill and Bar
03.2011 - 07.2013
Returns Specialist
BB&T
03.2011 - 08.2012
- Responsibilities N/A
Education
Bachelor of Science - Criminal Justice
North Carolina Wesleyan College
Rocky Mount, NC05.2022
High School Diploma -
Rocky Mount High School
Rocky Mount, NC06.2008
Skills
- Professional boundaries
- Motivational Interviewing
- De-Escalation Techniques
- Courtroom Testimony
References
Tiffine Phillips, Chief Probation/Parole Officer 919-464-0768
Aldrick Williams, Probation/Parole Officer 252-903-0043
Timeline
Probation and Parole Officer
State of North Carolina
03.2023 - Current
Patient Account Specialist
ACI Support Specialists
07.2019 - 03.2023
Administrative Assistant
Monarch
08.2013 - 06.2016
Server/Bartender
Chili's Grill and Bar
03.2011 - 07.2013
Returns Specialist
BB&T
03.2011 - 08.2012
Bachelor of Science - Criminal Justice
North Carolina Wesleyan College
High School Diploma -
Rocky Mount High School
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