Sharrod Ridgway
Atlanta,GA
Summary
Organized Lead server with experience in restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members.
Overview
11
11
years of professional experience
Work History
Lead Server
Hob Nob Tavern
Atlanta , GA
2021.07 - Current
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
Licensed Beautician
Self-employed
Atlanta , GA
2015.02 - Current
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
Assistant Director
Hot Topic
Henderson , United States
2019.02 - 2019.11
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Trained and mentored new employees on industry practices and business operations.
- Worked with team leaders to arrange schedules based on production requirements and available resources.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Assistant Manager
Marciano
Las Vegas , NV
2016.08 - 2018.05
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Education
No Degree - Cosmetology
Marinello School of Beauty - Las Vegas
Las Vegas, NVSkills
- Order Taking and Processing
- Station Preparation
- Quality Control
- Safe Food Handling
- Food and Beverage Service
- Cash Handling
Timeline
Lead Server
Hob Nob Tavern
2021.07 - Current
Assistant Director
Hot Topic
2019.02 - 2019.11
Assistant Manager
Marciano
2016.08 - 2018.05
Licensed Beautician
Self-employed
2015.02 - Current
No Degree - Cosmetology
Marinello School of Beauty - Las Vegas
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