Sharron Kochman
Fair Oaks,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Personable and dedicated Customer Service Representative with extensive experience in Customer Service/Retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
47
47
years of professional experience
Work History
Customer Service Representative
Home Depot
Folsom
12.2019 - 04.2024
- Promoted available products and services to customers during service, account management and order calls.
- Navigated multiple software applications while assisting customers.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Updated system with order specifics and customer details, preferences, and billing information.
- Resolved customer complaints, ensuring a positive experience.
Sales Associate
Go To Your Room
Fair Oaks, CA
10.1994 - 05.2008
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Placed special orders or called other stores to find desired items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- ssessed customer needs through active listening skills.
- Developed strong rapport with customers to drive repeat business.
- Assisted customers in selecting products, providing excellent service.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Described merchandise and explained use, operation and care.
- Organized store by returning merchandise to proper areas and restocked displays.
- Cleaned shelves, counters and tables to maintain organized store.
- Greeted customers to determine wants or needs.
Senior Caregiver
Self Employed Web
Fair Oaks, CA
06.2006 - 05.2011
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Assisted clients in transferring, walking, and maintaining mobility.
- Collaborated with interdisciplinary team to develop care plans.
- Fostered positive relationships with clients through active listening skills.
- Maintained detailed records of services performed on clients.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Maintained accurate records of client care and progress.
- Provided companionship and emotional support to elderly clients.
- Accompanied clients to appointments and social outings.
Thrift Store Manager
Placer County SPCA
Fair Oaks, CA
05.2011 - 09.2018
- Streamlined workflow processes to reduce costs and increase efficiency.
- Established effective communication channels within organization.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Facilitated employee development through coaching and mentoring programs.
- Fostered positive relationships with clients and vendors.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Cultivated a positive work environment promoting teamwork.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Administrative Coordinator
Self Employed Web
Fair Oaks, CA
01.1988 - 10.1988
- Researched and prepared reports required by management or governmental agencies.
- Prepared performance reports for upper management to assess department progress.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Implemented policies to ensure compliance with company standards and regulations.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
Special Events Coordinator
Multiple Organizations
Sacramento
03.1977 - 01.1981
- Implemented promotional strategies to maximize conference and convention attendees.
- Implemented marketing strategies to attract target audience attendance.
- Oversaw advanced event registration and day-of check-in to handle high volume of guests.
- Utilized project management tools for efficient event organization.
- Worked with professional and trade associations to create memorable and successful events.
- Managed client communications, maintaining professional relationships.
Education
Bachelor of Arts - Social Work
California State University - Chico
Chico, CASkills
- Product Knowledge
- Consultative Sales
- Problem-solving abilities
- Team Development
- Positive and professional
- Follow-up skills
- Shipping and receiving understanding
- Tactful and diplomatic
Timeline
Customer Service Representative
Home Depot
12.2019 - 04.2024
Thrift Store Manager
Placer County SPCA
05.2011 - 09.2018
Senior Caregiver
Self Employed Web
06.2006 - 05.2011
Sales Associate
Go To Your Room
10.1994 - 05.2008
Administrative Coordinator
Self Employed Web
01.1988 - 10.1988
Special Events Coordinator
Multiple Organizations
03.1977 - 01.1981
Bachelor of Arts - Social Work
California State University - Chico