Sharron Simpson Blackmon
Lancaster
Summary
Transportation Supervisor with a strong track record of improving operational efficiency and customer satisfaction over 32 years. Skilled in evaluating transportation systems, managing diverse teams, and resolving conflicts to enhance service delivery. Seeking to contribute strategic insights and leadership to a growth-oriented organization.
Overview
35
35
years of professional experience
Work History
School Bus Operator
Richardson Independent School District
Richardson
08.2024 - Current
- Safely operated school buses to transport students to and from school.
- Transported students and teachers on school activity trips, ensuring safety and positive engagement.
- Drove bus routes based on management assignments.
- Provided timely reports to transportation administration team for effective route planning.
- Communicated transportation schedules clearly with parents and school staff to facilitate coordination.
Armed Security Officer
Allied Universal, Andy Frans Security Company and Johnson @ Johnson
02.1998 - Current
- Ensured resident safety through foot patrols, vehicle traffic monitoring, and identification of unauthorized persons or vehicles on premises.
- Vigilantly monitored surroundings during shifts to detect and respond to potential security threats.
- Patrolled assigned areas to detect suspicious activities and persons.
- Conducted routine maintenance checks on doors and windows for security compliance and replaced light bulbs to maintain visibility.
Concierge Manager
Avenue 5
Dallas
09.2023 - 10.2024
- Managed all concierge staff, ensuring that they provided exceptional service to guests.
- Enhanced guest services to deliver exceptional customer experiences.
- Oversaw daily operations to maintain high service standards and efficiency.
- Coordinated team schedules to align staffing with service demands.
- Resolved guest inquiries and complaints promptly and professionally.
- Demonstrated professionalism in guest interactions, resolving issues and complaints promptly.
- Fostered productive relationships with staff to improve service delivery.
Transportation Supervisor
Dallas Independent School District
07.2018 - 08.2023
- Supervised daily transportation operations for School District.
- Maintain current knowledge of routes and school locations to assure timely services and accurate information.
- Work closely with bus drivers, monitors, technicians, service center liaison, and call center to ensure accurate information regarding the status of routes to address concerns/issues from the schools, parents, and leadership.
- Reviewed bus routes for efficiency and effectiveness, providing management with actionable recommendations.
- Collaborated effectively and promptly with routing department to address route-related concerns.
- Communicated with outside organizations, local police, and others; received requests, questions, concerns, and suggestions, providing routine information and assistance or routing to appropriate personnel.
- Collected maintenance request forms from bus drivers to ensure timely processing.
- Assists in distributing and collecting route/bid sheets; ensures weekly and monthly student counts are completed.
- Demonstrates success in resolving conflict consistently and appropriately.
- Foster good relations with the service center team, campuses, teachers, and parents.
- Maintain and provide required reports to the transportation administration team.
- Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.
- Resolved transportation issues and communicated with parents and staff.
- Ensured compliance of transportation operations with company, legal, and safety requirements.
Transportation Dispatcher
Dallas County Schools
01.2004 - 07.2018
- Planned, assigned, and directed over 350 fleet drivers and monitor to ensure successful deliveries and excellent customer service.
- Dispatch drivers and vehicles and communicate with them using a telephone and two-way radio.
- Coordinate assignments of bus drivers, bus routes, vehicles, and substitutes for the morning.
- Monitor and direct the work of bus drivers and attendants.
- Communicate with parents and school personnel regarding bus schedules.
- Maintain good public relations with students and school personnel.
- Operates a bus safely and efficiently transporting pupils to and from school and related activities.
- Assumes charge of the bus and passengers while the bus is en route and is responsible for the safety and conduct of those transported.
- Operates according to assigned schedules and routes.
- Provided assistance during emergencies to ensure safety
- Maintained physical and computerized logs, worksheets, files, and reports to support operational compliance.
- Recognizes the needs of the job and suggests ways to improve efficiency and productivity.
- Reports discipline problems to the transportation supervisor and the principal.
- Answered, recorded, and routed internal and external telephone calls to ensure timely communication.
- Supervised [Number of employees] in accounting and dispatching for towing, recovery, roadside assistance, and car hauling services.
- Covered routes and other runs based on operational needs.
Professional Bus Operator
Houston Independent School District
Houston
10.1991 - 01.2004
- Transported passengers along designated routes, ensuring compliance with Houston ISD regulations.
- Follow assigned routes and adhere to established schedules.
- Drove bus to and from extracurricular activities, facilitating safe and timely transportation for students.
- Communicate with teachers and parents daily regarding student behavior while on the bus.
- Maintained discipline on the bus and reported student behavior issues to appropriate administrator for resolution.
- Instruct students on safe riding rules and regulations.
- Operate two-way radio equipment to communicate with the transportation office.
Education
High School Diploma -
New Beginning Christian School
Warren, TxAssociate of Arts - Dispatching
Tarrant County College District
Fort Worth, TxSkills
- Route planning
- Safety Awareness
- Regulatory Knowledge
- Microsoft Office
- Excel Spreadsheet
- MS Word
- PowerPoint
- Organizing
- Prioritizing tasks
- Self-motivation
- Goal-oriented
- Team Player
- Positive Attitude
- Leadership skills
- Leadership skills
- Regulatory Knowledge
References
Available upon request
Timeline
School Bus Operator
Richardson Independent School District
08.2024 - Current
Concierge Manager
Avenue 5
09.2023 - 10.2024
Transportation Supervisor
Dallas Independent School District
07.2018 - 08.2023
Transportation Dispatcher
Dallas County Schools
01.2004 - 07.2018
Armed Security Officer
Allied Universal, Andy Frans Security Company and Johnson @ Johnson
02.1998 - Current
Professional Bus Operator
Houston Independent School District
10.1991 - 01.2004
High School Diploma -
New Beginning Christian School
Associate of Arts - Dispatching
Tarrant County College District