Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Sharron Y. Essex

Hazelwood,MO

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Management position. Ready to help team achieve company goals.

Responsible Property Manager committed to ensuring safe and comfortable environment for residents as well as advocating for needs of building board. Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs. Enthusiastic Management eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding] and training in skill. Motivated to learn, grow and excel in company.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Assistant Property Manager

Sansone Group
Maryland Heights, MO
07.2018 - Current
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
  • Processed security deposit refunds.
  • Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.

Assistant Property Manager

HASLC
St. Louis County, MO
05.2004 - 07.2018
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
  • Processed security deposit refunds.
  • Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
  • Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.

Customer Service Specialist

Oats Transportation/AARP
Bridgeton, MO
01.2014 - 04.2015
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.
  • Maintained and managed customer files and databases.
  • Assisted customers with opening accounts and signing up for new services.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

High School Diploma -

Forest Park Community College
St. Louis MO

Skills

  • Repair Planning
  • Rent Collection
  • Maintenance Oversight
  • Vacancy Marketing
  • Tenant Improvements
  • Performance Assessment
  • Policy Enforcement
  • Business Processes and Procedures
  • Legal Issue Resolution

Accomplishments

  • Resolved product issue through consumer testing.
  • MONAHRO Training

Certification

Fair Hosing Training Certificate

Timeline

Assistant Property Manager

Sansone Group
07.2018 - Current

Customer Service Specialist

Oats Transportation/AARP
01.2014 - 04.2015

Assistant Property Manager

HASLC
05.2004 - 07.2018

High School Diploma -

Forest Park Community College

Fair Hosing Training Certificate

Sharron Y. Essex