Sharunda Pulliam
North Little Rock
Summary
Motivated and reliable professional seeking a Customer Service position where I can use my communication, organizational, and data management skills to support customers and contribute to a positive work environment. Proficient in active listening and conflict resolution. Committed to enhancing client satisfaction through efficient and detailed service. Able to manage tasks efficiently, including but not limited to remote work.
Experienced with lease negotiations and tenant management, providing comprehensive lease consulting services. Utilizes in-depth contract analysis and market research to secure favorable lease terms. Track record of fostering strong tenant relationships and resolving disputes effectively.
Results-driven leasing professional with proven track record in lease negotiations and tenant management. Expertise in navigating complex lease agreements and fostering strong tenant relationships. Focused on collaborative teamwork and achieving high-impact results, demonstrating adaptability to changing needs and priorities. Skilled in contract analysis, market research, and conflict resolution.
Property Manager adept at remaining accessible to residents and board members. Offering excellent organizational and time management skills.
Responsible Property Manager committed to ensuring safe and comfortable environment for residents as well as advocating for needs of building board.
Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of [Arkansas] rental market for properties and impressive financial management skills. Expert user of [OneSite Yardi].
Overview
15
15
years of professional experience
Work History
Lease Consultant/ BG Staffing
Hickory View Apartment
North Little Rock, AR
05.2026 - 07.2026
- Facilitated property tours, showcasing amenities and community features to prospective residents.
- Analyzed tenant applications, ensuring compliance with leasing policies and regulations.
- Developed marketing strategies to attract potential renters and enhance property visibility.
- Collaborated with maintenance team to address resident requests, improving tenant satisfaction.
- Streamlined lease documentation processes, enhancing accuracy and reducing processing time.
- Conducted regular property inspections to identify potential maintenance issues and ensure overall cleanliness and curb appeal.
- Organized community outreach events to increase brand awareness and attract potential tenants to our properties.
- Maintained accurate records of all leasing activity, ensuring compliance with local regulations and company policies.
- Conducted thorough background checks on prospective tenants, minimizing risk of late payments or evictions.
- Streamlined leasing processes for greater efficiency with the implementation of new property management software.
- Increased lease agreement closures by effectively presenting property features and benefits to potential tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and providing excellent customer service.
Data Entry Clerk
Department of Administrative Finance
Little Rock, Arkansas
01.2023 - 03.2024
- Entered and updated data accurately into company databases
- Maintained organized digital and physical records
- Assisted with administrative and office support tasks
- Reviewed information for accuracy and corrected errors when needed
- Worked with team members to ensure efficient workflow
- Able to manage tasks efficiently, including remote work
- Entered and updated financial data within departmental databases, ensuring accuracy and timeliness.
- Conducted regular audits of data entries to maintain integrity and compliance with organizational standards.
- Streamlined data entry processes, resulting in enhanced efficiency across administrative operations.
- Trained new staff on data management systems and established best practices for data entry tasks.
MR/RMA
Highland Oncology Group
Fayetteville, Arkansas
01.2017 - 01.2023
- Exhibited authoritative knowledge of MA/RMA duties in a high-stakes environment
- Achieved significant reduction in patient wait times through efficient scheduling
- Utilized detail-focused approach in maintaining accurate patient records by taking detailed medical histories and accurate measurements of patients' vital signs prior to physician examinations.
- Assisted with physician examinations
- Administered medications as directed by physicians and as permitted by state law.
- Answered phones, managed medical billing and coding, filed/requested medical records as needed, filled out insurance forms, and updated spreadsheets according to patient status changes
Claims Specialist
Washington Regional Medical Center
Fayetteville, Arkansas
01.2015 - 01.2017
- Managed high-volume call center operations, ensuring efficient service
- Utilized advanced communication software, improving call handling efficiency
- Resolved complex issues, contributing to patient satisfaction
- Monitored and reported call center metrics, ensuring adherence to healthcare standards.
- Boosted patient satisfaction by effectively resolving inquiries and issues by utilizing active listening skills.
- Maintained detailed records of customer interactions for compliance and quality assurance which resulted in Above Standard performance evaluations.
Call Center Representative/Dispatcher
Washington Regional Medical Center
Fayetteville, Arkansas
01.2012 - 01.2016
- Managed high-volume call center operations, ensuring efficient service
- Utilized advanced communication software, improving call handling efficiency
- Resolved complex issues, contributing to patient satisfaction
- Monitored and reported call center metrics, ensuring adherence to healthcare standards.
- Boosted patient satisfaction by effectively resolving inquiries and issues by utilizing active listening skills.
- Maintained detailed records of customer interactions for compliance and quality assurance which resulted in Above Standard performance evaluations.
Education
Bachelor of Finance -
Arkansas State University Mid-South
West Memphis, Arkansas01-1999
Skills
- Active Listening
- Microsoft Office Suite
- Experienced with Word
- Excel
- Outlook
- Blue 2
- Fast and accurate typing skills
- Property management
- Negotiation expertise
- Portfolio management
- Legal compliance
- Lease administration
- Customer service
- Fair housing policies
- Clear communication
- Lease renewals
- Team collaboration
- Lease agreements
- Property inspections
- Telephone and email etiquette
- Customer service expertise
- Leasing terms and specifications
- Property tours and inspections
- Application processing
- Leasing and sales
- Lease oversight
- Property marketing
- Background check process
- File management
- Property tours
- Lease writing
- Closing techniques
- Building rapport
- Application verification
- Reporting and correspondence
- Vendor contract negotiations
- Prospecting assistance
- Business development
- Database management
- Local market conditions
- Competitive research
- CRM software
- Collection actions
- Resident retention programs
- Fair housing compliance
- Lease file audits
- Resident assistance
- Teamwork
- Time management
- Reliability
- Tenant relations
- Excellent communication
Timeline
Lease Consultant/ BG Staffing
Hickory View Apartment
05.2026 - 07.2026
Data Entry Clerk
Department of Administrative Finance
01.2023 - 03.2024
MR/RMA
Highland Oncology Group
01.2017 - 01.2023
Claims Specialist
Washington Regional Medical Center
01.2015 - 01.2017
Call Center Representative/Dispatcher
Washington Regional Medical Center
01.2012 - 01.2016
Bachelor of Finance -
Arkansas State University Mid-South