SHARYA TORRANCE
YMCA DOWNTOWN OKLAHOMA CITY
Oklahoma City,OK
18
years of professional experience
Customer-focused operations professional with 10+ years of experience in front-office operations, customer service, scheduling, payments, documentation, and administrative support. Current Front Office Associate with Jenkins Real Estate, providing direct experience greeting tenants, processing payments, scheduling property viewings, answering phones, and maintaining real estate documentation. Five-year small-business owner with proven experience building client relationships and independently managing daily business operations. Known for professionalism, organization, communication, attention to detail, and creating positive customer experiences.
Work History
Front Office Associate
1 Year 5 Months- Serve as a primary front-office point of contact for tenants, prospective tenants, and visitors, providing professional and welcoming customer service.
- Answer and direct incoming phone calls while responding to tenant questions and general office inquiries.
- Greet tenants and visitors and help create a positive, professional office experience.
- Receive and process tenant payments accurately and professionally.
- Schedule property viewings and coordinate appointments with prospective tenants.
- File and organize paperwork and maintain accurate office records and documentation.
- Input and maintain documents within office systems, ensuring information is organized and accessible.
- Assist with daily administrative operations and manage multiple tenant and office requests with professionalism and attention to detail.
Owner / Lash Artist
6 Years 7 Months- Founded and independently operate a customer-focused service business for five years, managing daily operations from client scheduling through completion of services.
- Serve approximately 28–40 clients per month, representing approximately 336–480 client appointments annually.
- Build and maintain long-term client relationships through consistent communication, professionalism, reliability, and personalized service.
- Manage appointment scheduling, confirmations, client communications, business records, payments, and day-to-day administrative responsibilities.
- Handle customer questions, concerns, scheduling changes, and service issues while maintaining a positive client experience.
- Maintain a clean, professional, welcoming environment designed to support client satisfaction and repeat business.
Front Desk Administrator
18 Years 1 Month- Deliver professional, friendly front-desk service to approximately 2,000 visitors weekly, responding to a wide range of customer needs.
- Serve as a primary point of contact for members, guests, staff, vendors, and the public, answering questions and directing concerns appropriately.
- Manage daily front-office operations, including visitor registration, access procedures, scheduling, shared-space bookings, and administrative support.
- Coordinate with vendors, maintenance personnel, and delivery services to support smooth day-to-day facility operations.
- Schedule appointments, manage calendars, confirm logistics, and communicate changes to appropriate parties.
- Respond to phone calls, emails, membership questions, service inquiries, and customer concerns with professionalism.
- Train and onboard new staff members on reception and administrative responsibilities.
Referral Coordinator
3 Years 3 Months- Managed daily reception operations and provided professional service to approximately 250 patients weekly.
- Served as a central point of contact between clients, staff, providers, and external organizations, ensuring timely communication and follow-up.
- Coordinated schedules, appointments, meetings, documentation, and client records.
- Responded to client questions and concerns while maintaining professionalism and confidentiality.
- Processed payments, records, documentation, and administrative requests accurately.
- Developed onboarding policies and procedures that improved workforce adaptability and contributed to a 40% increase in retention.
Client Representative
1 Year 8 Months- Served as a primary customer-service contact, welcoming patients and assisting with questions, registration, paperwork, and office processes.
- Handled customer concerns, complaints, and service requests while escalating issues appropriately.
- Verified insurance information and processed co-pays, payments, and receipts.
- Managed records, documentation, electronic files, and administrative requests with accuracy.
- Coordinated with clinical staff and departments to communicate customer needs and maintain efficient operations.
Customer Service Liaison
11 Months- Provided customer service and administrative support to clients and team members.
- Scheduled transportation and coordinated logistics between clients and healthcare offices.
- Responded to client needs and worked to ensure a seamless service experience.
- Maintained accurate client information through data entry and administrative processing.
- Researched additional services and resources that could benefit clients.
Education
Bachelor of Science - Business Administration
Skills
Microsoft Office Suite
PeopleSoft Accounting & HR
Electronic Database Systems
COMMUNITY INVOLVEMENT
LION Connect — Committee Member | 2025–2026 — Provide logistical support for an annual event connecting Langston University students with alumni.
CORE COMPETENCIES
- Tenant & Customer Relations
- Front Office Operations
- Property Viewings
- Payment Processing
- Phone & Email Communication
- Scheduling & Calendar Coordination
- Records & Filing
- Data & Document Entry
- Conflict Resolution
- Administrative Support
- Vendor Coordination
- Community Engagement
- Microsoft Office
Timeline
Front Office Associate
JENKINS REAL ESTATE
03.2025 - CurrentRead More
Owner / Lash Artist
R.L. LASHEOSCK
01.2020 - CurrentRead More
Referral Coordinator
NORTHWEST OB GYN
03.2018 - 06.2021Read More
Client Representative
MIDTOWN WOMEN'S CENTER (OBGYN)
07.2016 - 03.2018Read More
Customer Service Liaison
LOGISTICARE
07.2015 - 06.2016Read More
Front Desk Administrator
YMCA DOWNTOWN OKLAHOMA CITY
07.2008 - CurrentRead More
Langston University
Bachelor of Science from Business Administration
Read More