Shary Gayle Aguilar
El Paso,TX
Summary
Support and enhance electrical work for customers by organizing supplies, pulling conduit and cleaning up job sites.
Customer-focused professional with background in customer care service. Skilled in resolving complex customer issues, managing high-volume calls, and maintaining strong customer relationships. Strengths include active listening, problem-solving, and communication skills. Significant impact made in previous role by improving customer satisfaction and loyalty through exceptional service delivery.
Overview
5
5
years of professional experience
2024
2024
years of post-secondary education
Work History
Electrical Apprentice
Secure Contractors Inc
El Paso, Tx
01.2021 - Current
- Assisted in installing electrical systems according to project specifications.
- Maintained tools and equipment for optimal performance and safety standards.
- Collaborated with senior electricians on complex wiring tasks and troubleshooting.
- Resolved customer inquiries through various communication channels.
- Managed order processing and ensured timely delivery of products.
- Collaborated with team members to improve service efficiency and effectiveness.
- Assisted customers in troubleshooting product issues and provided solutions.
- Provided feedback on customer concerns to enhance service quality initiatives.
- Handled escalated complaints with professionalism and empathy to ensure satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Penn Foster Career School
Scranton, PASkills
- Problem solving
- Effective communication
- Customer support enhancement
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Electrical Apprentice
Secure Contractors Inc
01.2021 - Current
Penn Foster Career School