Sharyl Freehling
Baroda,MI
Summary
Dynamic Support Associate with a proven track record at St. Joseph-lincoln Senior Service Center, enhancing customer satisfaction through exceptional problem-solving and multitasking skills. Adept at managing schedules and documentation, I consistently exceed performance metrics while fostering a collaborative team environment. Committed to delivering outstanding service and improving operational efficiency.
Overview
8
8
years of professional experience
Work History
Support Associate
St. Joseph-lincoln Senior Service Center
03.2019 - 03.2025
- Increased support quality with thorough troubleshooting and problem-solving techniques.
- Managed transportation schedules for transportation drivers and senior members.
- Exceeded customer expectations by going above and beyond standard support protocols when necessary, resulting in increased satisfaction rates.
- Consistently met or exceeded performance metrics, showcasing dedication to providing exceptional support services.
- Responsible for writing and editing monthly newsletter and posting newsletter to company website.
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Reduced response times for client issues through effective prioritization and task management.
- Balanced multiple tasks simultaneously, maintaining focus on delivering optimal outcomes for each client interaction.
- Managed bulletin boards throughout the Center.
- Answering phones and multitasking.
Medical Receptionist
Lakeland Regional Health
03.2018 - 03.2019
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
Medical Receptionist
Riverwood Center
09.2017 - 02.2018
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Supported office staff and operational requirements with administrative tasks.
- Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Managed multi-line phone system and pleasantly greeted patients.
- Completed clerical duties and tasks for clinic administration.
- Reduced patient wait times with proficient multitasking, handling phone calls, and managing walk-in patients simultaneously.
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues in both front office and clinical roles.
- Checked patient insurance, demographic, and health history to keep information current.
- Enhanced patient experience by efficiently managing appointment scheduling and confirming appointments in a timely manner.
- Demonstrated adaptability by quickly learning new software programs and adapting to changes in office policies or procedures as needed.
- Improved patient communication, providing clear instructions for upcoming appointments or procedures as needed.
- Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
- Demonstrated strong attention to detail when updating patient demographics, ensuring accurate information for proper billing and treatment purposes.
- Ensured smooth daily operations, collaborating with team members to address any issues that arose during office hours.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Increased privacy compliance by strictly adhering to HIPAA regulations when handling sensitive patient information both digitally and physically.
Education
Associate of Arts - Medical Administrative Assistant
Davenport University
Mishawaka, IN05-1987
Skills
- Customer support
- Customer relations
- Documentation skills
- Schedule management
- Project assistance
- Event coordination
- Customer service
- Data entry
- Recordkeeping skills
- Customer relationship management
- Activity planning
- Data collection
- Documentation and reporting
- Issue resolution
- Attention to detail
- Time management
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Excellent communication
- Reliability
- Computer skills
- Organizational skills
- Team collaboration
- Calm under pressure
- Verbal and written communication
- Phone etiquette
- Microsoft office
- Self motivation
- Medical terminology
- Work prioritization
- Information gathering
Timeline
Support Associate
St. Joseph-lincoln Senior Service Center
03.2019 - 03.2025
Medical Receptionist
Lakeland Regional Health
03.2018 - 03.2019
Medical Receptionist
Riverwood Center
09.2017 - 02.2018
Associate of Arts - Medical Administrative Assistant
Davenport University
Similar Profiles
Laura FerraraLaura Ferrara
Regulatory Specialist- Senior at St. Joseph Hospital- St. Charles, St. Joseph Hospital- Wentzville, St. Joseph Hospital- Lake St. Louis, Kisker Outpatient Surgery CenterRegulatory Specialist- Senior at St. Joseph Hospital- St. Charles, St. Joseph Hospital- Wentzville, St. Joseph Hospital- Lake St. Louis, Kisker Outpatient Surgery Center
Dharmendra Dharmendra null
Chemistry Teacher at St. Joseph Senior Secondary SchoolChemistry Teacher at St. Joseph Senior Secondary School
BOATENG BOAKYE ROSEMARYBOATENG BOAKYE ROSEMARY
Accounts Assistant at St. Joseph Seminary Senior High SchoolAccounts Assistant at St. Joseph Seminary Senior High School