Dynamic professional with extensive experience at Indiana University Health, excelling in customer support and data entry. Proven ability to enhance operational efficiency and improve patient satisfaction through effective communication and problem-solving skills. Adept at managing high call volumes and ensuring compliance with healthcare regulations.
Work History
Call Center Representative
Indiana 811
Managed incoming calls, providing accurate information and assistance to customers regarding utility services.
Utilized call center software to map and locate the customers residence efficiently.
Collaborated with team members to enhance and improve overall customer satisfaction.
Answered appropriately 85-125 calls a shift.
Needed to know all Indiana counties
Unit Secretary
Indiana University Health
Managed patient scheduling and coordinated appointments to enhance operational efficiency.
Maintained accurate medical records and ensured compliance with healthcare regulations.
Facilitated communication between patients, families, and healthcare providers to improve service delivery.
Assisted in the preparation of reports and documentation to support departmental functions.
Verified patients insurance information
Called insurance company to verify patient insurance coverage to resubmit the claim from company.