Summary
Work History
Education
Skills
Timeline
Generic

Sharyn Ware Chambers

Indianapolis,IN

Summary

Dynamic professional with extensive experience at Indiana University Health, excelling in customer support and data entry. Proven ability to enhance operational efficiency and improve patient satisfaction through effective communication and problem-solving skills. Adept at managing high call volumes and ensuring compliance with healthcare regulations.

Work History

Call Center Representative

Indiana 811
  • Managed incoming calls, providing accurate information and assistance to customers regarding utility services.
  • Utilized call center software to map and locate the customers residence efficiently.
  • Collaborated with team members to enhance and improve overall customer satisfaction.
  • Answered appropriately 85-125 calls a shift.
  • Needed to know all Indiana counties

Unit Secretary

Indiana University Health
  • Managed patient scheduling and coordinated appointments to enhance operational efficiency.
  • Maintained accurate medical records and ensured compliance with healthcare regulations.
  • Facilitated communication between patients, families, and healthcare providers to improve service delivery.
  • Assisted in the preparation of reports and documentation to support departmental functions.
  • Verified patients insurance information
  • Called insurance company to verify patient insurance coverage to resubmit the claim from company.

Lab Courier

Indiana University Health

Education

Psychology

Marian University
Indianapolis, IN

Bachelor of Science - Forensic Psychology

Indiana University
IN
05.1999

Skills

Problem-solving skills

Customer support

Data entry

Customer service

Call center customer service

Timeline

Call Center Representative

Indiana 811

Unit Secretary

Indiana University Health

Lab Courier

Indiana University Health

Psychology

Marian University

Bachelor of Science - Forensic Psychology

Indiana University
Sharyn Ware Chambers