SHASHAMENE MOORE
NYC Ferry
Astoria,NY
5
years of professional experience
Adaptable professional with a strong background in customer service, traffic coordination, and overnight team leadership. Recognized for calm crisis management, effective communication, and dependable execution. Ready to support smooth operations, team performance, and positive guest experiences.
Work History
Rider Service Agent
6 Months- Assisted passengers with boarding procedures, directions, and route information.
- Monitored vessel areas for safety compliance and passenger order.
- Communicated schedule updates and service changes to riders clearly.
- Assisted in collecting fares from passengers at the ticket booth. and verified valid boarding credentials.
3rd Shift Team Leader
8 Months- Supervised third-shift crew to maintain speed, consistency, and customer service standards.
- Coordinated shift assignments to keep production, cleaning, and opening tasks on schedule.
- Monitored inventory levels and restocked supplies to support overnight operations.
- Trained new crew members on register procedures, drink preparation, and closing routines.
- Resolved customer concerns professionally while supporting smooth front counter service.
- Enforced food safety, sanitation, and cash-handling procedures throughout shift.
- Reduced employee turnover rates by fostering a positive work environment and providing ongoing support to team members.
- Implemented effective training programs for new hires, ensuring their smooth integration into the team.
Traffic Assistant
1 Year 5 Months- Directed incoming and outgoing traffic to maintain safe, organized vehicle flow
- Coordinated parking assignments and monitored lot conditions for smooth operations
- Communicated with guests and drivers to resolve routing and access issues
- Recorded incidents, citations, and daily activity reports with accuracy
- Enforced parking procedures and safety protocols across assigned areas
Store Associate
1 Year 10 Months- Delivered fast, friendly customer service while resolving register and floor inquiries.
- Operated POS systems accurately, handling cash, card, and receipt transactions.
- Restocked merchandise and maintained organized sales floors to support smooth shopping experiences.
- Monitored product freshness and rotated stock to maintain quality standards.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
Education
High School Diploma
- [3.7] GPA
Skills
Communication planning
Internal communications
Crisis response
Customer conflict resolution
Passenger communication
Passenger assistance
Strategy implementation
Community engagement
Problem-solving abilities
Communication strategy
Timeline
Rider Service Agent
NYC Ferry
04.2026 - CurrentRead More
3rd Shift Team Leader
Dunkin' Donuts Franchising
09.2025 - 05.2026Read More
Traffic Assistant
ABM Industries
04.2024 - 09.2025Read More
Store Associate
Lidl US
02.2022 - 12.2023Read More
Benjamin N. Cardozo
High School Diploma
Read More