Shashank Perswal
Bur Dubai
Summary
Seasoned Business Analyst offering 15+ years of P&C Insurance and business analysis domain . Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
15
15
years of professional experience
Work History
Professional I Business Analyst
DXC Technology India Pvt. Ltd
Noida
01.2011 - 07.2021
- Project: POINT IN Java & Agency Link Services for WC & EL Insurance
- POINT IN J & Agency Link is DXC`s flagship products for the mid-range P&C Insurance market
- They are SQL based P & C insurance solutions, designed for several mid-sized insurance
- Companies
- The POINT IN product has several modules, including Policy Processing, Claims,
- Receivables, Payables, and Reinsurance etc
- Duties Coordinating with onshore team (including Analysts, developers and SMEs) to do requirement gathering on different line of business and resolve them by generating and closing live issues through JIRA
- Prepares PCR (Policy Change Request) specification documentation as per system changes
- Responsible for Analysis, Testing (functional, system & integration testing)
- Reviewing the test results from functional stand point of view
- Analysis of new issues found at customer level and proposing resolutions/enhancements and preparing use case
- Involved in implementation of WC rating algorithms/steps through the rating tool and comparison NCCI guidelines
- Status Meeting with the Management and customers of POINT IN Services team
- Training to New Hires for Knowledge sharing on POINT IN & Agency link products
- Project: Document Production
- Document Production software manages the entire life cycle of a document for North
- American insurers
- Forms creations, data entry, printing, archiving and work-in-process are integrated into a complete document automation system
- Document Production is an end to-end document automation solution specifically designed with the needs of the insurance industry in mind
- With Document Production, insurance companies can eliminate the need for pre-printed forms, interface seamlessly with already automated systems, and reduce operating expenses immediately
- Duties Setting up Environment for New Account Issue Resolving for Existing Accounts Creating New FAPs & DDTs, including Data Mapping Writing system requirement specification documents as well and sending them to the development team Storage, handling, and routing of incomplete transactions
- Project: DC 2/3 Capacity Build
- Duties Gathered High level requirements and developed scope of the projects Followed a systematic approach to eliciting, organizing and documenting requirements of the system Writing system requirement specification documents as well and sending them to the development team Prepare GUI Interfaces regards let know real time experience by client Multi task strength to applying new thought and finding new technology for developing new projects.
- Project: DC 5 Capacity Build
- Duties Prepare GUI Interfaces regards let know real time experience by client Conducting Online test for the Users Prepare BRD (Manual User) Documents Collecting existing documents from who done similar service providers Participated in online surveys to finding users requirements Preparing the KCD (Knowledge Capture Document) for different applications which are currently in use
Trainer
EXL Services India Pvt. Ltd
Noida
09.2009 - 11.2010
- Project: Subrogation- Notification of Loss (NOL)
- Duties Providing training to the new joiners in the project Involved in various process improvement projects Prepare BRD (Manual User) Documents Followed a systematic approach to eliciting, organizing and documenting requirements of the system
- Attended the SME’s session and understanding the business requirement and providing the Functional documentation Helping the operations with various reporting structures- weekly deck, score card productions, time tracker, monthly dashboard and Q.A
- Audits in the pilot Involved in various audits within the projects to ensure the adherence of Service level
- Agreements (SLA`s) defined by the client
Quality Compliance Analyst
EXL Services India Pvt. Ltd
06.2007 - 09.2009
- Transaction Monitoring of the agents handling claims to ensure the adherence of the guidelines and parameters defined by the client Making work in progress report on weekly basis Use of DMAIC methodology Helping the operations with various reporting structures- weekly deck, score card productions, time tracker, monthly dashboard and Q.A
- Audits in the pilot
Customer Care Executive
EXL Services India Pvt. Ltd
01.2006 - 05.2007
- Broker`s Collection
- Duties Handling calls Transferring the calls to the concerned departments
Education
Bachelor’s Degree - Commerce
M.J.P. Rohilkhand University
Bareilly , India06.2003
Skills
- Business Analysis & Quality Assurance/Audits
- Strong experience in Software Development Life Cycle methodologies – Agile & Waterfall
- Proven ability to translate Business needs into technology requirements that supports the
- Analysis and requirements definition to vendor, implementation, and training
- Verifying adherence using the Requirements Traceability Matrix (RTM)
- Expertise in writing Business Requirements Document (BRD), Functional Specification
- Document (FSD) and Training Manuals
- Documentation tools VISIO, MS Word, MS PowerPoint, MS Share Point Designers
- Methodologies UML, RUP, SDLC, Waterfall and Agile
- Multimedia tools are Photoshop, Dreamweaver
- Operating systems are Windows 2000, XP, Windows 7
- Data Compiling
Accomplishments
- Certifications: INS24 (The institutes)
- Org) Business Analysis Certification Program-Tools (Udemy)
- Understanding Unconscious Bias(Skillsoft)
Additional Information
- Passport No: , S2581694 Address: Flat No. 303, 14th Floor, AL Reyami Appts, Bur Dubai Postal Code – 506642, Dubai
Playing Football, Cooking & Travelling
Football is my first love . I love travelling as it soothes my mind and soul. Cooking is my another passion I feel relaxed while cooking.
Timeline
Professional I Business Analyst
DXC Technology India Pvt. Ltd
01.2011 - 07.2021
Trainer
EXL Services India Pvt. Ltd
09.2009 - 11.2010
Quality Compliance Analyst
EXL Services India Pvt. Ltd
06.2007 - 09.2009
Customer Care Executive
EXL Services India Pvt. Ltd
01.2006 - 05.2007
Bachelor’s Degree - Commerce
M.J.P. Rohilkhand University