SHASHWAT JAIN
Mckinney,Texas
Summary
Accomplished network engineering professional with extensive experience in delivering SDWAN/SASE solutions, ensuring 99.999% uptime, and tailoring secure and scalable infrastructure designs for enterprises and MSPs. Proficient in presales and post-sales support, technical leadership, and process optimization, with a strong focus on enhancing operational efficiency and customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Network Engineer
Crown Castle USA INC
03.2019 - Current
- Secured multiple enterprise deals (500+ sites) through Pre-sales/Post-sales support and technical leadership, ensuring 99.999% availability during deployment with tailored solutions and customized MOPs.
- Developed and managed SD-WAN/SASE POCs, addressing customer pain points and delivering exceptional user experiences.
- Led SASE demonstrations, integrating ZTNA, CASB, FWaaS, and microsegmentation, aligning security policies with business needs.
- Designed and deployed core infrastructure(Director/Analytics/Controller) ensuring 99.999% uptime for control plane operations.
- Expanded the product portfolio based on market demands, driving growth through industry-standard designs, voice failover, floating IPs, and application-aware routing.
- Collaborated with Project Managers and Sales Teams to drive strategic deals, increasing efficiency and reducing time-to-market by 60%.
- Streamlined complex designs for broader stakeholder comprehension and expedited deployment timelines by developing business use case configuration/design knowledge base articles, facilitating scalable and repeatable solutions.
- Provided technical leadership to a 12-member team, resolving Tier 3 issues, mentoring engineers, and improving operational efficiency.
- Fostered long-term relationships with customers, partners, and resellers, delivering tailored solutions and exceptional service to ensure superior customer satisfaction
- Aligned solutions to customer needs through impactful demos and presentations while delivering technical responses for SOWs and RFPs to secure key opportunities.
- Supported release lifecycle management for Versa Images, ensuring stability, alignment with business needs, and prioritization of new features based on market demands and testing results.
Virtual Network Functions Engineer
VergX
01.2017 - 02.2019
- Provided white-glove (Professional services) support for MSPs and direct deals in hybrid/pure SDWAN deployment
- Partnered with customers and distributors to boost technical skills and transition to co-managed offerings, achieving a 30% year-over-year reduction in team dependency
- Escalation point for T1/2 Engineers & achieving a 95% resolution rate within predefined SLAs
- Developed a turnkey Hosted Voice/SDWAN product and closed over 50 deals
- Interfaced with customers to provide solutions in co-ordination with Product Marketing
- Delivered sales engineering support via prospect/customer demonstrations
- Designed/deployed Standard firewall, Advanced Next-Gen firewall, Unified Threat management (UTM) and secure remote access(VPN)
- Created labs for VOS/Analytics/Director to emulate upgrade behavior and review test results accumulated by T1/2 team
Education
Master of Science - Telecommunication Engineering Technology
Rochester Institute of Technology
Rochester, NY12-2016
Bachelor of Science - Electronics And Communications Engineering
BKBIET
Pilani, Rajasthan04-2014
Skills
- Operating Systems: Versa OS, Linux, Cisco IOS, JUNOS and Windows
- Advanced SDWAN capabilities (Application Aware Routing, QoS, Service chaining, network segmentation, vrf
- Routing Protocols: BGP, OSPF, EIGRP
- Redundancy Protocols - VRRP, HSRP, GLBP
- Configure verify and troubleshoot VLANS, CGNAT, ARP, DHCP, NGFW, UTM, DoS Protection
- Other protocols: IPSec, MPLS L3 VPN, TCP/IP
Certification
- Cisco Certifications(CCNA, CCNP ROUTE, CCNP SWITCH) #CSCO12836851
- Juniper Networks Certified Associate(JNCIA-JUNOS) #JPR00248354
- Versa Certified Administrator – SD-WAN/Security Expert
- AWS Certified Solutions Architect-Associate- In the Works
Key Skills
SDWAN/SASE design, implementation, troubleshooting, routing/switching, security policy development (ZTNA, CASB, FWaaS), Team leadership, stakeholder collaboration, POC development, deal modeling for enterprise-scale projects, Automation via Python scripting, operational process optimization, knowledge base creation, Solution matching, impactful presentations, technical responses for RFP/SOW, cultivating long-term relationships, Industrial-standard design creation, application-aware routing, critical failover solutions
Timeline
Senior Network Engineer
Crown Castle USA INC
03.2019 - Current
Virtual Network Functions Engineer
VergX
01.2017 - 02.2019
Master of Science - Telecommunication Engineering Technology
Rochester Institute of Technology
Bachelor of Science - Electronics And Communications Engineering
BKBIET
Similar Profiles
Sean TooleySean Tooley
Network Operations Technician at Crown Castle USANetwork Operations Technician at Crown Castle USA
SACHIN K SHINDESACHIN K SHINDE
Network Operations Technician at Crown Castle USANetwork Operations Technician at Crown Castle USA
Jason HawkinsJason Hawkins
Network Analyst at Crown Castle USANetwork Analyst at Crown Castle USA